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Head of ICT Infrastructure and Operations

On-site in Selecció·Added 2 days ago

Barcelona de Serveis Municipals (BSM)

27 open roles

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Overview

Requirements

  • Have the right to work in Spain

    Barcelona de Serveis Municipals (BSM) doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Selecció

    No relocation package mentioned.

  • Have 10+ years of experience

    Mid-level role.

  • University degree

    “La formació reglada mínima és estar en possessió del títol de formació universitària de nivell de grau, o equivalent, en enginyeria informàtica o telecomunicacions.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

  • The minimum formal education is to be in possession of a university degree, or equivalent, in computer engineering or telecommunications.
  • Minimum of 10 years of professional experience in the development of specialized technical functions, of which no less than 4 years must be in the activity field of the position with autonomy and analytical capacity, and in the execution, monitoring, and improvement of technical processes as a leader of multidisciplinary workgroups both internal and external, as well as in budgetary and contractual management.
  • Possession of a C1 level certificate in Catalan or formal education of Baccalaureate completed in Catalonia accrediting the C1 Catalan level.
  • To be in possession of a B2 level English certificate
  • Knowledge of digital tools (medium level of ACTIC or passing the digital skills test).
  • Other mandatory requirements. Certifications. Accredited with a degree, experience certificate, or technical test:
    • Knowledge of technical architecture and governance for both on-premise and cloud systems, as well as communications, databases, and platforms for both servers and end-users, with special relevance to Linux and Windows environments and the entire Microsoft office and collaborative ecosystem
    • Expert Microsoft knowledge (Local environment and Azure/Entra environment)
    • Expert knowledge in public cloud environments Azure/AWS and their integration into local Data Center environments. (Mastery of hybrid environments)
    • Experience and knowledge in Microsoft licensing
    • Experience in SSL certificate management, environment securing, and Nagios/Dynatrace monitoring
    • Demonstrable experience and knowledge of critical and high-availability 24x7 Data Center environments.

Nice to have

  • Excellence
  • Integrity
  • Commitment
  • Cooperation
  • Proactivity

The role

At BSM, we are currently looking for a Head of ICT Infrastructure and Operations, located at the Calàbria Central Offices, with an indefinite contract.

What you'll do

The duties defined for this position are, for illustrative and non-limiting purposes:

  • Lead, plan, organize, execute, and control the activities associated with the management, operation, and maintenance of the ICT infrastructures and services under their responsibility, guaranteeing their availability, stability, capacity, performance, and service continuity.
  • Lead and manage technological evolution projects for ICT infrastructures, driving technological renewal plans, automation, and the adoption of cloud solutions aligned with the Operations Unit strategy, ensuring the management of technological obsolescence and platform capacity.
  • Directly responsible for the operation and architecture of BSM's Data Centers (internal and external), cloud governance, and identity management under EntraID, as well as their proactive and reactive operation and monitoring in a 24x7 format.
  • Plan, manage, and coordinate the human, technical, economic, and contractual resources necessary for the execution of the area's activities, coordinating and supervising internal and external teams, as well as the providers under their responsibility.
  • Provide specialized support and expertise in the definition, implementation, operation, and maintenance of ICT infrastructures and services, ensuring compliance with operational, availability, and security requirements.
  • Coordinate and/or participate in transversal corporation projects, according to their field of knowledge in infrastructures, ICT operations, and technological service management.
  • Coordinate, supervise, and control services, programs, and projects in the field of ICT infrastructure and operations, ensuring compliance with established service levels and defined quality criteria.
  • Design and propose improvements to operational management processes and procedures under the ITIL framework—including incidents, problems, changes, configuration, and capacity—ensuring the quality and updating of configuration information for infrastructures managed internally or externally, and contributing to the implementation of best practices and common methodologies of the Operations Unit.
  • Propose and develop indicators for monitoring service quality, SLA compliance, operational performance, platform capacity, and provider activity, performing periodic monitoring.
  • Coordinate and/or prepare reports, proposals, technical studies, and other specialized documentation relating to operational management, technological evolution, budgetary monitoring, procurement, and performance evaluation of the area's providers.
  • Provide training and promote knowledge transfer within the organization regarding infrastructures, ICT operations, service management methodologies, and best practices within their field of specialization.
  • Inform appropriately so that the people to whom they report or provide service can make informed decisions, based on technical criteria and aligned with the objectives and purpose of the organization.
  • Guarantee compliance with information security and data protection policies and regulations, communicating any detected incidents and preserving at all times (also once the employment relationship has ended) the confidentiality of information and personal data; establish information security and service requirements and assess security levels and risks in accordance with the National Security Scheme; analyze the potential impact on organizational objectives, the protection of assets, compliance with legality, and citizens' rights.
  • Ensure compliance with environmental, ethical, and social sustainability (ESG) criteria and the correct monitoring of risk management measures applicable to the job, in accordance with internal policies, current regulations, and the company's integral risk model, reporting any possible deviations.
  • And, in general, all those functions of a similar nature typical of an area manager that may be assigned to them.

Competencies

  • Critical and analytical thinking
  • Impact and influence
  • Direction and development of people
  • Strategic vision

Hiring process

Would you like to be part of our team and continue making Barcelona a better city?

Send us your application!

About Barcelona de Serveis Municipals (BSM)

Barcelona de Serveis Municipals (B:SM) is a public company owned by the Barcelona City Council, established in 2002 to consolidate municipal services. It operates a wide range of urban services and attractions, including the Zoo, Park Güell, the Olympic Ring, the Tibidabo amusement park, and mobility services like parking, bike-sharing (Bicing), and electric vehicle charging. With a strong focus on public service, B:SM manages these facilities to enhance the city's cultural, leisure, and mobility offerings.

Industry
Urban Services & Attractions
Founded
2002
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
bsmsa.cat

Good to know if you are moving

  • B:SM is a municipal company of Barcelona City Council, offering stable public-sector employment.
  • Job openings are often in Catalan, so knowledge of Catalan is beneficial for many roles.
  • The company manages iconic Barcelona landmarks like Park Güell and the Tibidabo amusement park, providing unique work environments.
  • Roles range from operational positions (e.g., zookeepers, drivers) to administrative and technical roles.
  • As a public entity, salaries and benefits are typically governed by collective agreements.

In their own words

About the company & team

BSM is a company of the Barcelona City Council whose purpose is to improve people's quality of life, generating positive experiences to build a healthy and leading Barcelona. BSM is composed of a large and varied set of business units in areas related to leisure, culture, and the care of public space, and offers urban and sustainable mobility solutions to respond to the needs of citizens and new ways of moving.

Everything we do is framed within the BSM culture, which defines us and is present in everything we do. This culture is based on the following values: Excellence, Commitment, Proactivity, Integrity, and Cooperation.

Additional information

At BSM we ensure equal opportunities at all times, without taking into account reasons of gender, age, ethnicity or religion, sexual orientation or any other physical, personal or social condition. In this way, when we incorporate talent into the organization, we only value the merits and professional capacity of each of the candidates.

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