CIB AI Transformation - AI Banker (Robot 2) Principal Manager

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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

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The AI Transformation CIB area leads the business transformation driven by Artificial Intelligence, coordinating the strategy, development, deployment, and adoption of AI solutions across Corporate & Investment Banking (CIB). It is structured into specialized units such as Strategy & Control, AI Solutions and Analytics, AI Processes, Data for AI, and AI Tech, and relies on a governance network distributed across business domains, capabilities, and geographies to accelerate value generation and the adoption of intelligent agents in collaboration with BBVA Group teams.

• Lead the evolution and execution of AI Banker (Robot 2) across CIB, translating business priorities into a clear roadmap and solutions that deliver measurable impact for Coverage and Product teams.
• You will be the coordination point across Business, Product, Technology and the rest of the teams working on AI Banker. The role requires a strong understanding of the business and its stakeholders, the ability to align priorities, and the drive to take initiatives from needs definition through delivery, adoption and continuous improvement.

• Build and maintain the AI Banker roadmap with business stakeholders and the Coverage and Product teams.
• Identify and prioritise business needs, use cases and enhancements based on CIB priorities, user feedback and expected value.
• Translate user needs into clear objectives, functional requirements, backlog items and success criteria.
• Maintain a cross-functional view of opportunities and dependencies across geographies, products and Coverage areas.
• Coordinate the different scrums and teams involved in AI Banker, ensuring that delivery remains focused and aligned with the roadmap.
• Align Business, Product, Data, Engineering, AI Factory, and other relevant teams.
• Track milestones, deliverables, dependencies, risks and blockers; drive resolution and escalate decisions when needed.
• Ensure agreed priorities translate into tangible deliverables with clear scope and ownership.
• Promote coordination across teams and the reuse of solutions and capabilities across CIB.
• Define and track AI Banker value, usage and adoption metrics.
• Work with business teams to validate that solutions address real needs and fit into their processes.
• Support communication, deployment and adoption across the relevant teams and geographies.
• Identify gaps between expected and actual outcomes, and recommend adjustments to the roadmap or delivery approach.
• Establish feedback and continuous improvement cycles with users and stakeholders.
• Act as the main coordination point for AI Banker across Business and delivery teams.
• Build consensus among stakeholders with different priorities and enable timely decisions.
• Communicate progress, risks, dependencies and decisions required to senior stakeholders.
• Ensure initiatives meet applicable governance, architecture, risk and quality standards.

The successful candidate combines business credibility, the ability to mobilise stakeholders and a strong focus on execution. They are comfortable moving between setting priorities and managing delivery: understanding what Coverage and Product teams need, helping determine what should be built, and mobilising teams to deliver it.

Customer Targeting, Empathy, Ethics, Innovation, Proactive Thinking