🇪🇸
What they offer
Full-time hours
Per the ad.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Almería
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
Do you want to be part of a team that feels like a family, where learning is constant, and you'll have the direct support of your manager and the opportunity to make a difference for our customers?
Join Brico Depôt!
At Brico Depôt, your mission is essential to the heart of our purpose: making home improvement accessible to everyone.
You will be the driving force behind our commercial operations, serving as the point of reference for our customers and supporting the Commercial Manager to ensure every day is a success.
Your role will be to ensure that every customer finds the best solution for their projects or renovations, offering an unmatched omnichannel shopping experience and directly contributing to their satisfaction and loyalty.
What you'll do
1. Exceptional Omnichannel Experience: You will provide high-quality customer service across all areas of our omnichannel model, offering solutions and achieving high satisfaction standards.
2. Customer Service Strategy: You will develop an effective service strategy, identifying the specific needs of each customer to provide personalized advice and foster their loyalty.
3. Customer Relationship Support: You will ensure excellent support throughout the entire sales and after-sales process, resolving any issues related to services, warranties, and delivery times.
4. Continuous Improvement: You will review customer satisfaction metrics with the manager to implement continuous improvement initiatives in service.
5. Issue Management: You will collaborate on managing issues arising from complaints, ensuring effective and satisfactory resolution for the customer.
6. Team Leadership: You will coordinate the team in daily tasks, supervising their performance to ensure goals are met and the store operates optimally.
What will make you succeed at Brico Depôt?
1. A love for sales: If you are passionate about selling and making people happy, you are on the right track.
2. Outstanding Communication Skills: Your ability to communicate clearly and effectively will be essential to providing exceptional customer service.
3. Experience in Leadership Roles: Previous experience as a department manager in the sector or in large-scale retail, demonstrating strong leadership and people management skills.
4. Positivity, energy, and a team player mindset. If you are someone who is always on the move and constantly looking to improve, you will fit right in.
5. Good computer skills. If you can handle Word, Excel, and PowerPoint, everything will be easier for you.
If this sounds like you, and you want to join a family where learning never stops, your manager has your back, and you can help our customers make their homes even cooler.
Pay & benefits
What you'll get
Stability and security: You will have benefits such as health insurance, on-site physiotherapy, mental wellness support, fresh fruit daily, and Wellhub to keep you active.
Important: The salary range indicated in this offer corresponds to a full-time position and is expressed as gross annual salary. Final compensation may be adjusted proportionally in the case of part-time employment and will be determined based on experience, skills, and conditions applicable to the position.
The role
¿Quieres ser parte de un equipo que es como una familia, donde el aprendizaje es constante, y tendrás el apoyo directo de tu mánager y la oportunidad de marcar la diferencia para nuestros/as clientes/as?
¡Únete a Brico Depôt!
En Brico Depôt, tu misión es esencial en el corazón de nuestro propósito: hacer accesible la mejora del hogar para todas las personas.
Serás el motor que impulsa nuestra operativa comercial, siendo el referente de nuestros/as clientes/as y brindando soporte al/la Manager de Comercio para que cada día sea un éxito.
Tu rol será garantizar que cada persona encuentre la mejor solución para sus proyectos o reformas, ofreciendo una experiencia de compra Omnicanal inigualable y contribuyendo directamente a su satisfacción y fidelización.
What you'll do
1. Experiencia Omnicanal Excepcional: Proporcionarás un servicio de atención al cliente de alta calidad en todas las áreas de nuestro modelo Omnicanal, aportando soluciones y alcanzando altos estándares de satisfacción.
2. Estrategia de Servicios al Cliente: Animarás y desarrollarás una estrategia de servicios efectiva, identificando las necesidades específicas de cada cliente/a para ofrecer un asesoramiento personalizado y fomentar su lealtad.
3. Soporte en la Relación Cliente: Asegurarás un excelente soporte durante todo el proceso de venta y posventa, resolviendo cualquier incidencia relacionada con servicios asociados, calidad, garantías y plazos de entrega.
4. Mejora Continua: Revisarás junto al/la mánager los índices de satisfacción del cliente para implementar dinámicas de mejora continua en el servicio.
5. Gestión de Incidencias: Colaborarás en la gestión de incidencias derivadas de reclamaciones, asegurando una resolución efectiva y satisfactoria para el cliente.
6. Liderazgo del Equipo: Coordinarás al equipo en las tareas diarias, supervisando su desempeño para garantizar el cumplimiento de los objetivos y el óptimo funcionamiento de la tienda.
¿Qué te hará triunfar en Brico Depôt?
1. Amar las ventas: Si te apasiona vender y hacer feliz a la gente, vas por buen camino.
2. Habilidades Comunicativas Sobresalientes: Tu capacidad para comunicarte de manera clara y efectiva será esencial para ofrecer un servicio al cliente excepcional.
3. Experiencia en Roles de Liderazgo: Experiencia previa como responsable de sección en el sector o en gran distribución, demostrando fuertes habilidades de liderazgo y gestión de personas.
4. Positivismo, tener energía y ganas de hacer cosas en equipo. Si eres de las personas que no se quedan quietas y siempre están buscando cómo mejorar, encajas perfecto.
5. Saber usar bien el ordenador. Si puedes manejar Word, Excel y PowerPoint, te será más fácil todo.
Si esto suena a ti, y quieres sumarte a una familia donde el aprendizaje no para, tu mánager te respalda, y poder ayudar a nuestros/as clientes/as a que sus casas sean más chulas.
Pay & benefits
What you'll get
Estabilidad y seguridad: Tendrás beneficios como el seguro médico, fisioterapeuta en el trabajo, apoyo en bienestar mental, fruta fresca diaria y Wellhub para mantenerte activo.
Importante: La banda salarial indicada en esta oferta corresponde a una jornada completa y está expresada en salario bruto anual. La retribución final podrá ajustarse proporcionalmente en caso de contratación a tiempo parcial y se determinará en función de la experiencia, competencias y condiciones aplicables al puesto
About Brico Depot
Brico Depot is a French home improvement and DIY retail chain, operating a network of large-format stores across France, Spain, and Portugal. As a subsidiary of the Kingfisher group, one of the world's largest home improvement retailers, Brico Depot focuses on offering building materials, tools, and DIY products at competitive prices. The company employs thousands of staff across its markets, with a strong operational presence in Spain, where it runs numerous stores and distribution centers.
In Spain, Brico Depot has a significant retail footprint with stores in various cities, including Madrid, Barcelona, Valencia, and others. The company is known for its practical, customer-focused work environment, with roles ranging from sales and logistics to management and support functions. For international professionals, Brico Depot offers opportunities in a stable, multinational retail environment, with a focus on customer service and operational excellence. While Spanish language skills are typically required for store positions, the company's scale and group backing provide a structured career path in retail management and operations.
- Industry
- Bricolaje
- Founded
- 1993
- Employees
- 10,000–15,000
- Headquarters
- Longpont-sur-Orge, France
- In Spain
- Madrid, Barcelona, Valencia and 7 more
- Website
- bricodepot.es
Good to know if you are moving
- Brico Depot is part of the Kingfisher group, a global home improvement retail leader, providing stability and international career opportunities.
- The company operates numerous stores across Spain, with a strong presence in major cities, offering various roles in retail, logistics, and management.
- Most store positions require Spanish language proficiency, but the company's scale may offer opportunities for international professionals in management or support roles.
- Brico Depot offers a structured work environment with clear career progression paths in retail operations and management.
- The company's focus on DIY and home improvement provides a dynamic work setting with diverse customer interactions.
In their own words
About the company & team
We are like a family: more than a team, we are like a family. We help each other, through good times and bad. Coming to work feels different when you know you have constant support.
You'll never stop learning: You'll never stagnate. We'll make sure you stay up to date and give you the tools and training (on products, skills, languages) to grow, both professionally and personally.
A variety of tasks and challenges: there will be no room for boredom. From helping customers to solving different challenges, there will always be something new to do. You'll learn something new every day.
Managers are part of the team: At Brico Depôt, managers work alongside you day in, day out, and you can talk to them openly. Your ideas count here, and you can speak your mind.
You'll make a difference for customers: You'll be in charge of helping people with their projects, and seeing how happy they are with your advice will make you feel great.
We value your effort: Your hard work and dedication will be recognized. We care about you feeling valued, not only for your achievements but also for your human and professional contribution. At Brico Depôt, we appreciate the talent and passion that each person brings to the team.
You can organize your life: Our schedules are designed so you can enjoy your time outside of work. We'll give you the freedom to manage your own affairs your own way, as long as the job is done well.
Additional information
Join Brico Depôt!
We are committed to Equal Opportunities, diversity, and inclusion, promoting fair, objective, and transparent selection processes. We encourage applications from all individuals who meet the job requirements, regardless of gender, age, origin, disability, sexual orientation, or gender identity.
Sign up now!
About the company & team
Somos una piña: más que un equipo, somos como una familia. Nos ayudamos siempre, en las buenas y en las malas. Venir a trabajar se siente diferente cuando sabes que cuentas con un respaldo constante.
Aprenderás sin parar: Nunca te vas a estancar. Nos aseguraremos de que estés al día y te daremos herramientas y formaciones (de productos, habilidades, idiomas) para que crezcas, tanto en lo profesional como en lo personal.
Variedad de tareas y desafíos: no habrá lugar para el aburrimiento. Desde atender a las personas hasta resolver distintos retos, siempre habrá algo nuevo por hacer. Vas a aprender algo nuevo cada día.
Los/Las managers son parte del equipo: En Brico Depôt, los/las managers están en el día a día contigo, y puedes hablar de tú a tú. Aquí tus ideas cuentan y puedes hablar claro.
Harás la diferencia para los/as clientes/as: Te encargarás de ayudar a la gente con sus proyectos y cuando veas lo contentos que se van por tu asesoramiento, te sentirás genial.
Valoramos tu esfuerzo: Tu esfuerzo y dedicación serán reconocidos. Nos importa que te sientas valorado/a no solo por tus logros sino también por tu aporte humano y profesional. En Brico Depôt, apreciamos el talento y la pasión que cada uno trae al equipo.
Podrás organizar tu vida: Los horarios aquí están pensados para que puedas disfrutar de tu tiempo fuera del trabajo. Te daremos libertad para manejar tus cosas a tu manera, siempre que el trabajo esté bien hecho.
Additional information
¡Te esperamos en Brico Depôt!
Apostamos por la Igualdad de Oportunidades, la diversidad y la inclusión, promoviendo procesos de selección justos, objetivos y transparentes. Animamos a inscribirse a todas las personas que cumplan con los requisitos del puesto, independientemente de su género, edad, origen, discapacidad, orientación sexual o identidad de género.
¡Inscríbete ahora!
More jobs like this
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
€234 - €235
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
🇪🇸
€1K - €1K
🇬🇧