Business Process Excellence Expert

Business Process Excellence Expert

• Analyze end-to-end processes to identify friction points, variability, duplications, non-value-added activities, risks, bottlenecks, and simplification opportunities.
• Participate in the mapping of current processes (as-is) and the design of future processes (to-be).
• Prepare and facilitate working sessions and workshops with cross-functional teams.
• Define proposals for process improvement, roles, hand-offs, business rules, controls, metrics, and governance mechanisms.
• Apply Business Process Excellence methodologies and tools, BPM, Lean, Value Stream Mapping, root cause analysis, process mining, or equivalents.
• Integrate in a coordinated manner the dimensions of people, processes, data, technology, quality, compliance, and change management.
• Translate operational and business needs into functional requirements for digital solutions, automation, advanced analytics, or artificial intelligence.
• Participate in transformation initiatives from diagnosis to implementation and measurement of results.
• Prepare analyses, value hypotheses, work plans, risks, dependencies, and resource needs.
• Contribute to the prioritization of initiatives according to impact, urgency, feasibility, risks, scalability, and time to value.
• Coordinate activities and deliverables with cross-functional teams, facilitating decision-making and the resolution of blockers.
• Participate in the monitoring of programs, PMOs, and global transformation portfolios.
• Prepare materials for committees, sponsors, and governance forums.
• Collaborate with Data & Process Intelligence profiles to define baselines, KPIs, cause analysis, and value measurement mechanisms.
• Identify opportunities for automation, analytics, process mining, and AI applied to process improvement.
• Incorporate Data Governance principles into transformed processes: ownership, responsibilities, data quality, common definitions, access, traceability, lineage, and information lifecycle.
• Participate in the design of RACI, governance mechanisms, escalations, controls, and process metrics.
• Work in a coordinated manner with Change Management capabilities to facilitate the adoption of new processes, tools, and ways of working.
• Contribute to the creation and improvement of methodologies, playbooks, templates, standards, and knowledge repositories.
• Share best practices in transformation, operational excellence, data governance, and project management with the team and participating areas.

Position: Business Process Excellence Expert
Location: Madrid
Experience: More than 4 years of experience

INSUD PHARMA operates across the entire pharmaceutical value chain, providing specialized knowledge and expertise in scientific research, development, manufacturing, sale, and marketing of a wide range of active pharmaceutical ingredients (API), finished dosage forms (FDF), and branded pharmaceutical products, adding value to human and animal health.

INSUD PHARMA's activity is organized into three synergistic business areas: Industrial (Chemo) and Branded (Exeltis), with more than 9,000 professionals in over 50 countries, 20 state-of-the-art facilities, 15 specialized R&D centers, 12 commercial offices, and more than 35 pharmaceutical subsidiaries, serving 1,150 customers in 96 countries worldwide. INSUD PHARMA believes in innovation and sustainable development.

We are looking for a senior Business Process Excellence Expert, with the capacity for immediate performance, experience in transformation programs, and comfort working with stakeholders at different levels and functions.

The mission of this position will be to participate in the identification, analysis, redesign, implementation, and continuous improvement of critical end-to-end business processes, contributing to transformation initiatives generating measurable value in efficiency, quality, compliance, user experience, and operational results.

The person hired will provide practical experience in Business Process Excellence, working cross-functionally with areas such as Supply Chain, Quality, Operations, Regulatory, Engineering, IT, Finance, and other key functions. Their focus will be oriented toward connecting process, data, technology, and adoption, ensuring that solutions are designed with a holistic vision and translate into sustainable improvements.

To succeed in this position, we are looking for professionals who bring:

• More than 4 years of professional experience in consulting, business transformation, operational excellence, process improvement, PMO, operations, or equivalent functions.
• Demonstrable experience in the analysis, redesign, or implementation of end-to-end processes.
• Participation in transformation programs of relevant scope, preferably with an operational, digital, or organizational component.
• Experience collaborating with business, operations, quality, technology, and/or corporate function teams.
• University degree in Engineering, Business Administration, Economics, Pharmacy, Science, Computer Science, or other related disciplines.
• Solid knowledge of process improvement methodologies, Business Process Management, and operational excellence.
• Practical experience in tools and approaches such as:
  • Process mapping and BPMN
  • Value Stream Mapping
  • Lean, Kaizen and/or Six Sigma
  • Root cause analysis
  • Operating model design
  • Opportunity prioritization
  • Business case construction
  • Benefit management and tracking
• Ability to define and analyze operational and process KPIs.
• Experience in business, operational, or digital transformation programs.
• Knowledge of project management methodologies, risk management, and PMO models.
• Solid understanding of the use of data, automation, analytics, and artificial intelligence to improve processes.
• Knowledge of Data Governance principles and practices.
• Knowledge of concepts such as data ownership, data stewardship, data quality, metadata, lineage, catalog, and access controls.
• Ability to collaborate with Data, IT, automation, and AI profiles.
• Familiarity with corporate systems such as ERP, MES, CRM, workflow, or BI tools.
• Professional oral and written English.
• Excellent communication, facilitation, and synthesis skills.
• Analytical capacity, critical thinking, results orientation, autonomy, rigor, pragmatism, and proactivity.

• Experience in global or international PMOs or in matrix environments.
• Experience in data governance, data quality, master data, data management, or data-driven transformation initiatives.
• Experience in regulated sectors, pharmaceuticals, healthcare, manufacturing, chemicals, food, or other complex industrial environments.
• Familiarity with frameworks such as DAMA-DMBOK, EDM Council / DCAM, or equivalents.
• Experience or applied knowledge of process mining.
• Complementary training in processes, transformation, continuous improvement, project management, or data.
• Certifications such as:
  • PMP, PRINCE2, Agile Project Management, or equivalent
  • Certification or training in BPM, BPMN, or Business Process Management
  • PROSCI Change Management or equivalent training
  • Certification or applied experience in Process Mining
  • Data Governance or Data Management certifications, such as DAMA International's CDMP, training in DAMA-DMBOK, or DCAM
  • Training in Data Analytics, automation, or AI applied to processes

We are looking for a person with a cross-functional vision, high analytical capacity, and a clear orientation toward continuous improvement. A senior profile, capable of structuring complex problems, translating them into action plans, and collaborating with multidisciplinary teams in demanding and transforming environments.

We need a person with the ability to influence, facilitate, connect areas, and ensure that changes translate into sustainable results for the business.

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