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Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

Remote, Palma·Full-time·Added 3 days ago (last checked 19 Oct)

SIXT

33 open roles

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Overview

Payments: 12 salary payments a year
Work mode: Remote (Palma)
Contract: Permanent contract, full-time hours
English: Required
Other languages: German
Benefits: Private health insurance, flexible pay plan, gym access

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Skills

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Payments

Pay & benefits

Additional Information

About us

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

The role

Job Description

Our existing team is growing rapidly and is being strategically expanded together, we are continuing to build out our modern premium service, supporting our customers 24/7 personally and digitally by phone, email, and video. What makes your role special: you're not just there for our customers when something goes wrong. You support them even before pick-up during preboarding, guide them safely through the next steps, and stay by their side until they're finally in the car and ready to go. You combine personal service with digital solutions, modern technology, and real room to make an impact - and you'll become part of a team that continues to grow through its expertise and energy. Your highlight you turn a reservation into a smooth start into mobility

YOUR ROLE AT SIXT

You support our customers by phone, email, and video, around the clock, 24/7and guide them through the entire pick-up process - from verification and digital pick-up through to the start of their journey - ensuring everything runs smoothly
You are close to the customer in video calls, explain processes in an understandable way, and provide reassurance, especially when digital workflows raise questions
You answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings
You review customer data and quickly find solutions when information is missing or something needs to be clarified
You work internationally and, together with SIXT stations in various countries, ensure that our customers get on the road without detours
You recommend suitable products and services, making the rental experience even better

YOUR SKILLS MATTER

Customer Orientation You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution
Language & Communication Skills You speak fluent german, english, and spanish (all three languages are required) You can explain complex processes in simple terms, present yourself confidently and authentically in video calls, and find the right tone even in challenging situations
Digital Affinity You naturally use modern tools (including video calling), digital processes, and technical solutions in your daily work
Flexibility You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift model including weekends and public holidays
Teamwork You enjoy collaborating with international colleagues and teams across borders
Sales Instinct You recognize relevant additional needs and can convincingly recommend suitable products and services

WHAT WE OFFER

Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression
AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work We invest in every team member's AI journey encouraging experimentation, building knowledge, and making sure you're ahead of the curve
Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment Salary: €22,800 gross per year (12 payments) plus €60 telework allowance, and a 30% night shift premium for hours 22:00h-06:00h
Flexible Remote Work Model You can work from anywhere in Spain
Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT
Flexible Compensation Benefit Private health insurance, childcare support, and/or a restaurant card and exclusive benefits discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools

Hiring process

The selection procedure may include interviews by phone or in person, a case study, an assessment test, or a practical day

You receive a confirmation email once your application is received.
If your profile fits, you are invited to the selection procedure without a long wait.
Usually no application deadlines, except fixed entry dates for the Management Trainee Program in Operations.

About SIXT

SIXT is a global mobility service provider headquartered in Pullach, Germany, offering car rental, car sharing, and chauffeur services across more than 110 countries. With a fleet of over 270,000 vehicles and a strong focus on premium customer experience, SIXT has grown from a small family business into one of the world's leading mobility brands, competing directly with the likes of Hertz and Avis.

In Spain, SIXT operates a significant network of rental stations and offices, with a particularly strong presence in the Balearic Islands, Catalonia, and the Canary Islands. The company is known for its premium service culture, German efficiency, and a multilingual work environment where German, English, and Spanish are commonly spoken, making it an attractive option for international professionals seeking a dynamic, customer-facing role in the Spanish mobility sector.

Industry: Car Rental
Founded: 1912
Employees: 1,000–5,000
Headquarters: Pullach, Germany
In Spain: Palma, Barcelona, Madrid and 8 more
Website: sixt.com

Good to know if you are moving

SIXT's global HQ is in Pullach, Germany, but its Spanish operations are managed from Palma de Mallorca, with offices in Barcelona, Madrid, and the Canary Islands.
The company explicitly hires for bilingual roles (German, English, and Spanish), and many open roles in Spain are advertised as 'Bilingual (German, English & Spanish)', which suits international candidates.
SIXT offers structured development programs (e.g., 'Programa de Desarrollo - Responsable de Oficina') for office management roles in Spain.
Roles in Spain include rental sales agents, digital coordinators, and customer support agents, often with a mix of office and airport-based work.
SIXT is a premium mobility brand, so the work environment emphasizes high-end customer service and a polished, international corporate culture.

All open roles at SIXT