Front Office Administrator (m/f/d)

• Permanent contract.
• Full-time schedule with flexible hours.
• Work model with the possibility of teleworking in accordance with company policy.
• Participation in national and international projects within a highly specialized environment.
• Opportunity to lead a strategic area with a direct impact on business growth.
• Professional development within a leading multinational company in testing, inspection, and certification services.
• Excellent working environment and collaboration with high-level technical teams.
• Location: Madrid.

If you are looking for a new professional challenge and want to be part of a dynamic, innovative, and constantly growing environment, we will be delighted to meet you.

We offer you an excellent opportunity to grow and develop your career in a leading multinational organization. To find out more about us or what we do, visit https://careers.dekra.com

At DEKRA, we continue to grow and are looking to hire a Front Office Administrator (m/f/d) to join our Automotive Services division in Madrid.

Our area offers support and coordination services for vehicle manufacturers and renting companies, ensuring the monitoring of damage assessments, deadline control, and appraisal quality. We work to ensure efficient process management, fluid communication with clients and collaborators, and quality service in all phases of the operation.

We are looking for an organized, proactive, and decisive person, with experience in the automotive sector, the ability to coordinate different stakeholders, and a customer orientation, who will contribute to optimizing operational processes and guaranteeing compliance with established deadlines.

We are looking for a professional with experience in customer service and administrative management to join our Remarketing team as a Front Office Administrator (m/f/d).

In this position, the selected person will be responsible for contacting clients to coordinate and close vehicle return and appraisal appointments before the end of their renting contracts. Additionally, they will manage communications through different channels, monitor services, and resolve incidents, guaranteeing close, agile, and quality service.

This is a dynamic and customer-oriented position, which requires organizational capacity, autonomy, and problem-solving skills, as well as the ability to manage several tasks simultaneously and coordinate effectively with clients, dealerships, appraisers, and suppliers.

• Proactively contact clients to manage and close vehicle return and appraisal appointments before the end of their renting contracts.

• Coordinate and plan appointments with clients, dealerships, and appraisers, ensuring the correct development of the process.

• Manage incoming and outgoing telephone calls.

• Handle inquiries and provide clear and precise information regarding services and scheduled appointments.

• Manage complaints and perform the necessary follow-up until their resolution.

• Anticipate possible delays or problems, proposing solutions and maintaining proactive communication with the stakeholders involved.

• Perform administrative tasks and manage the necessary documentation to guarantee the correct provision of the service.

• Use tools such as CRM Dynamics, IDEX, UBLUX, Autocita, and Starfleet for activity monitoring and management.

• Monitor tickets and technical incidents with IT teams and suppliers, especially in relation to CRM and IDEX systems.

• Participate in follow-up and coordination meetings with clients and suppliers.

• Analyze incidents and propose improvements that contribute to optimizing operational processes.