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Head of Account

On-site in Valencia, Valenciana, Comunidad +1·Added 2 days ago (last checked 15 Oct)

DHL

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Overview

Work mode: On-site, Valencia, Valenciana, Comunidad / Valenciana, Comunitat
Spanish: Fluent
English: Required
Experience: 5+ years
Education: University degree

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Skills

Requirements

What we're looking for

Requirements

Fluent English and Spanish, with availability for national and international travel.
University degree and/or professional qualification in Logistics, Supply Chain, or a related field.
Minimum 5 years of senior management experience within Supply Chain operations, including transport and warehousing.
At least 5 years of senior, customer-facing Account Management experience.
Strong operations management experience with P&L responsibility and solid commercial and business acumen.
Proven experience leading teams and delivering through multiple stakeholders in an international environment.
Strong change management, leadership, communication, and stakeholder management skills.
Strategic, customer-focused, and improvement-oriented mindset.

The role

At DHL Supply Chain, logistics is about connecting people, improving lives, and enabling global business to thrive. Within our LLP environment, you will join a dynamic and international team focused on collaboration, continuous improvement, and delivering real value to our customers.

Role Purpose

The Head of Account is responsible for leading the customer account and orchestrating its supply chain through a strong strategic partnership. This role leads and develops the LLP account team, drives value creation for both the customer and DHL, ensures service excellence, and leads strategic transformation across transport, warehousing, and related supply chain services.

What you'll do

Key Responsibilities

Build and maintain strong strategic relationships with the customer, ensuring service and business objectives are achieved.
Lead, develop, and motivate the account team, creating a high-performance and continuous improvement culture.
Own account financial performance, including budget, revenue, profitability, and cost improvement initiatives.
Manage KPIs and service performance, ensuring contractual commitments and DHL standards are consistently achieved.
Develop and execute strategic plans to support account growth, value creation, and the customer's evolving supply chain needs.
Lead transformation and change initiatives across transport, warehousing, planning, and other supply chain activities.
Drive innovation, continuous improvement, and savings initiatives across the account.
Coordinate multiple internal and external stakeholders to ensure effective delivery of operational and strategic priorities.
Lead new business and organic growth opportunities within the account, including relevant RFQ processes.

About DHL

DHL is the world's leading logistics and express delivery company, operating a global network that connects people and businesses across more than 220 countries and territories. As a division of the German logistics giant Deutsche Post DHL Group, the company provides a comprehensive range of services including international express, freight transportation (air, ocean, road, and rail), contract logistics, and e-commerce solutions. With a workforce of hundreds of thousands of employees worldwide, DHL is a category-defining brand in the logistics industry, known for its reliability, speed, and extensive global reach.

In Spain, DHL has a strong and established presence with offices and operations in major cities including Madrid, Barcelona, Valencia, and Vitoria, among others. The company offers a wide range of roles in logistics operations, customer service, sales, and corporate functions, making it a significant employer for both local and international talent. DHL's work culture emphasizes innovation, sustainability, and employee development, with programs like the Graduate Program and Talent Bank designed to nurture future leaders. For international professionals, DHL Spain offers opportunities to work in a truly global environment, with the chance to build a career across borders and gain exposure to diverse logistics operations.

Industry: Logistics
Founded: 1969
Employees: 500,000+
Headquarters: Bonn, Germany
In Spain: Madrid, Barcelona, Valencia and 1 more
Website: dhl.com

Good to know if you are moving

DHL is a global company with operations in over 220 countries, offering international professionals the chance to work in a truly global environment.
The company has a strong presence in Spain with offices in Madrid, Barcelona, Valencia, and Vitoria, providing a wide range of roles from operations to corporate functions.
DHL offers structured graduate programs and internships in Spain, such as the 'Programa Graduate' and 'Contrato en prácticas', which are excellent entry points for international talent.
As a German-headquartered company, DHL provides a multicultural work environment, with English often used as the corporate language, making it accessible for non-Spanish speakers.
DHL is known for its strong commitment to employee development and offers clear career progression paths, both within Spain and internationally.

In their own words

About the company & team

Why Join Us

Join a global leader and take ownership of a strategic international customer account, leading a high-performing team and driving transformation, value creation, and supply chain excellence.

Additional information

We are committed to equal opportunity and reject all forms of discrimination. Employee selection at DHL Group is based on qualifications, performance, skills, and experience.

All open roles at DHL