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Account Manager Clinics

Hybrid in Barcelona·Full-time·Added 3 months ago

Doctoralia

13 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Doctoralia doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

This job was published 3 months ago

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

What you'll do

  • Manage a portfolio of 80 clinics.

  • Accompany clients throughout the implementation process.

  • Teach clients how to use the tool in a simple way.

  • Guide clients so they see a real impact on their day-to-day operations.

  • Take an active role in acquiring new clients interested in our solutions, contributing to business growth.

In your day-to-day, in addition to the above, you will:

  • Manage incidents in coordination with the Support team to ensure quick resolution.

  • Identify and execute upselling and cross-selling opportunities, with a strong commercial focus to maximize portfolio value and generate new revenue.

  • Meet established goals related to service activation, tool usage, NPS, and business generation.

  • Collect and relay client feedback to continuously improve our product.

How you'll work

  • 🌊 Hybrid model with only 1 required day per week in the office at our Barcelona office (with sea views!)

You are the person we are looking for if:

  • You have more than 2 years of experience managing a client portfolio, this requirement is essential to move forward in the process.

  • You possess excellent communication and negotiation skills, with the ability to build trust with specialists and managers at different levels within an organization.

  • You are a proactive, persistent person with attention to detail, curiosity, a customer-oriented mindset, and a focus on achieving goals.

  • You are comfortable in digital environments, are tech-savvy, and have the energy to take on new challenges.

  • Previous experience in a Call Center and/or medical reception is a plus.

  • You have fluent Spanish, as we work with clients in Spain.

Pay & benefits

What you'll get

  • 💸 Salary commensurate with your experience.

  • ⚕️ Private health insurance with Adeslas

  • 🤸🏽 Wellhub membership (so you have no excuses to exercise)

  • 🧠 iFeel membership, our emotional well-being tool.

  • 🎂 Birthday off (if you want!) to spend the day with your loved ones!

  • 💬 Free language classes (English, German, Italian, French, Portuguese...)

  • 🍩 Office breakfasts, events, and above all, an incredible, dynamic environment where you can grow and feel supported.

Hiring process

📞 Initial interview with the Talent team at Doctoralia - 30 min.

💡 Technical interview with Patricia - (your manager for this position) - 45 min.

🎭 Business Case, (we will give you several hours to prepare beforehand) - 45 min

🌍 Final interview with Cyrill, Head of Customer Success in Spain at Doctoralia.

🚀 Offer

About Doctoralia

Doctoralia is a leading online platform that connects patients with healthcare professionals, allowing users to search for doctors, book appointments, and read reviews. Founded in 2007 and headquartered in Barcelona, Spain, it is part of the Docplanner Group, one of the world's largest healthtech companies. The platform operates in multiple countries across Europe and Latin America, serving millions of patients and healthcare providers.

In Spain, Doctoralia maintains its headquarters in Barcelona and has a strong presence in the healthcare technology sector. The company fosters a dynamic, international work environment with a focus on product innovation, data-driven decision-making, and customer success. For international professionals, Doctoralia offers opportunities to work in a multicultural team, with roles spanning sales, customer success, data analysis, and talent acquisition, often supporting remote or hybrid work arrangements.

Industry
healthcare
Founded
2007
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
doctoralia.com

Good to know if you are moving

  • Doctoralia is part of the DocPlanner Group, which operates in over 10 countries, offering international career opportunities.
  • The company supports remote work for many roles, making it flexible for international hires.
  • Barcelona, the HQ, is a major tech hub in Europe, attracting talent from around the world.
  • Doctoralia focuses on healthtech, a growing sector with strong demand for data, product, and customer success skills.
  • The company offers a multicultural work environment with English and Spanish as common working languages.

In their own words

About the company & team

Doctoralia is the leading platform in digital health in Spain, not only as a marketplace connecting patients with healthcare professionals, but also as a software provider that helps these professionals manage their practices effectively. Through our platform and mobile app, users can search for professionals and private clinics, read reviews, check availability, and book appointments online easily. 📱💻

Since our integration in 2017 with the Docplanner group, a multinational company with a presence in more than 13 markets and global offices, we have achieved significant milestones. Backed by seven successful funding rounds from investors like One Peak Partners and Goldman Sachs, and 10 strategic mergers and acquisitions, we are preparing for an exciting IPO in the next 2-3 years.

Docplanner, for its part, not only leads as the global marketplace for doctors and patients, but also stands out as a SaaS B2B technology company. We provide digital health tools to professionals and clinics to optimize their work and improve the patient experience.

With more than 3,000 passionate collaborators, we have a clear mission: to help people live longer, healthier lives.

In everything we do, we follow our core values:

🔹 Think like an owner 💼
🔹 Learn and stay curious 📚🤔
🔹 Focus on results 🎯
🔹 Keep it simple and efficient 🔧✨
🔹 Be respectful and radically honest 🤝💬

  • 🧑🧑🧒🧒 Last but not least: an incredible team that will welcome you and support you along the way

Additional information

_ _ _ _ _ _ _ _ _ _ _ _

Data Controller: DOCTORALIA INTERNET, S.L Purpose: to manage the job application and to be able to contact candidates when we have a position that fits their skills.
Legal basis: legitimate interest.
Recipients: the Controller and other companies of the DocPlanner group, and external data processors only for the purposes indicated.
Rights: access, rectification, and deletion of data, as well as other rights set out in our privacy policy.

All open roles at Doctoralia

Location

Doctoralia · Barcelona

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