Overview
Job details
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Doctoralia doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
What you'll do
Train new customers to get the most out of our platform, encouraging the use of all its tools.
Detect key needs for each customer and show them how our product can resolve them effectively.
Coordinate and resolve incidents, working hand in hand with the Support team to offer a seamless experience.
Ensure service activation and the proper use of the tools necessary to achieve the expected results.
Meet the set objectives regarding activation, platform usage, and NPS for your customer portfolio.
Collect valuable feedback from customers to drive continuous improvements in the service.
What will your responsibilities be?
Requirements
A proactive, curious, and persistent person.
At least 2 years of work experience, ideally in Customer Success or sales.
Previous experience in Call Center or medical reception is valued - it will add points!
Excellent communication and negotiation skills and a great dose of autonomy.
Ability to build trust with diverse profiles, from specialists to managers.
Attention to detail that makes a difference.
A mindset focused on results and objectives.
Proficiency in Spanish (native or high level) and residence in Barcelona or surroundings.
Nice to have intermediate level of English.
The role
What you'll do
Formar a nuevos clientes para que saquen el máximo partido a nuestra plataforma, incentivando el uso de todas sus herramientas.
Detectar necesidades clave de cada cliente y mostrarles cómo nuestro producto puede resolverlas de forma efectiva.
Coordinar y resolver incidencias, trabajando mano a mano con el equipo de Soporte para ofrecer una experiencia fluida.
Asegurar la activación de servicios y el uso adecuado de las herramientas necesarias para alcanzar los resultados esperados.
Cumplir con los objetivos marcados en cuanto a activación, uso de plataforma y NPS de tu cartera de clientes.
Recoger feedback valioso de los clientes para impulsar mejoras continuas en el servicio.
¿Cuáles serán tus responsabilidades?
Requisitos
Una persona proactiva, curiosa y persistente.
Al menos 2 años de experiencia laboral, idealmente en Customer Success o ventas.
Se valora experiencia previa en Call Center o recepción médica - ¡sumará puntos!
Excelentes habilidades de comunicación, negociación y una gran dosis de autonomía.
Capacidad para generar confianza con perfiles diversos, desde especialistas hasta managers.
Atención al detalle que marque la diferencia.
Mentalidad enfocada en resultados y objetivos.
Dominio del español (nivel nativo o alto) y residencia en Barcelona o alrededores.
Nice to have nivel intermedio de inglés.
Hiring process
📞 Initial interview with the Talent team at Doctoralia - 30 min.
💡 Technical interview with Luis - (your manager for this position) - 45 min.
🌍 Final interview with Cyrill, Head of Customer Success in Spain at Doctoralia.
🚀 Offer
📞 Entrevista inicial con el equipo de Talent de Doctoralia - 30 min.
💡 Entrevista técnica con Luis - (tu manager para esta posición) - 45 min.
🌍 Entrevista final con Cyrill, Head de Customer Success de España en Doctoralia.
🚀 Oferta
About Doctoralia
Doctoralia is a leading online platform that connects patients with healthcare professionals, allowing users to search for doctors, book appointments, and read reviews. Founded in 2007 and headquartered in Barcelona, Spain, it is part of the Docplanner Group, one of the world's largest healthtech companies. The platform operates in multiple countries across Europe and Latin America, serving millions of patients and healthcare providers.
In Spain, Doctoralia maintains its headquarters in Barcelona and has a strong presence in the healthcare technology sector. The company fosters a dynamic, international work environment with a focus on product innovation, data-driven decision-making, and customer success. For international professionals, Doctoralia offers opportunities to work in a multicultural team, with roles spanning sales, customer success, data analysis, and talent acquisition, often supporting remote or hybrid work arrangements.
- Industry
- healthcare
- Founded
- 2007
- Employees
- 1,000–5,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona
- Website
- doctoralia.com
Good to know if you are moving
- Doctoralia is part of the DocPlanner Group, which operates in over 10 countries, offering international career opportunities.
- The company supports remote work for many roles, making it flexible for international hires.
- Barcelona, the HQ, is a major tech hub in Europe, attracting talent from around the world.
- Doctoralia focuses on healthtech, a growing sector with strong demand for data, product, and customer success skills.
- The company offers a multicultural work environment with English and Spanish as common working languages.
In their own words
About the company & team
Doctoralia is the leading platform in digital health in Spain, not only as a marketplace connecting patients with healthcare professionals, but also as a software provider that helps these professionals manage their practices effectively. Through our platform and mobile app, users can search for professionals and private clinics, read reviews, check availability, and book appointments online easily. 📱💻
Since our integration in 2017 with the Docplanner group, a multinational company with a presence in more than 13 markets and global offices, we have achieved significant milestones. Backed by seven successful funding rounds from investors like One Peak Partners and Goldman Sachs, and 10 strategic mergers and acquisitions, we are preparing for an exciting IPO in the next 2-3 years.
Docplanner, for its part, not only leads as the global marketplace for doctors and patients, but also stands out as a SaaS B2B technology company. We provide digital health tools to professionals and clinics to optimize their work and improve the patient experience.
With more than 3,000 passionate collaborators, we have a clear mission: to help people live longer, healthier lives.
In everything we do, we follow our core values:
🔹 Think like an owner 💼
🔹 Learn and be curious 📚🤔
🔹 Focus on results 🎯
🔹 Make it simple and efficient 🔧✨
🔹 Be respectful and radically honest 🤝💬
💸 Salary commensurate with your experience.
⚕️ Private health insurance with Adeslas
🤸🏽 Wellhub membership (so you have no excuses to exercise)
🧠 iFeel membership, our emotional well-being tool.
🎂 Birthday off (if you want!) to spend the day with your loved ones!
💬 Free language classes (English, German, Italian, French, Portuguese...)
🍩 Office breakfasts, events, and above all, an incredible, dynamic environment where you can grow and feel supported.
🌊 Hybrid model with only 1 required day per week in the office at our Barcelona office (with sea views!)
🧑🧑🧒🧒 Last but not least: an incredible team that will welcome you and support you along the way
_ _ _ _ _ _ _ _ _ _ _ _
Data Controller: DOCTORALIA INTERNET, S.L Purpose: to manage the job application and to be able to contact candidates when we have a position that fits their skills.
Legal basis: legitimate interest.
Recipients: the Controller and other companies of the DocPlanner group, and external data processors only for the purposes indicated.
Rights: access, rectification, and deletion of data, as well as other rights set out in our privacy policy.
About the company & team
Doctoralia es la plataforma líder en salud digital en España, no solo como un marketplace para conectar a pacientes con profesionales de la salud, sino también como proveedor de software que ayuda a estos profesionales a gestionar eficazmente sus prácticas. A través de nuestra plataforma y aplicación móvil, los usuarios pueden buscar profesionales y clínicas privadas, leer opiniones, consultar disponibilidad y reservar citas en línea fácilmente. 📱💻
Desde nuestra integración en 2017 con el grupo Docplanner, una empresa multinacional con presencia en más de 13 mercados y oficinas globales, hemos alcanzado hitos significativos. Respaldados por siete rondas de financiación exitosas de inversores como One Peak Partners y Goldman Sachs y 10 fusiones y adquisiciones estratégicas, nos estamos preparando para una emocionante salida a bolsa en los próximos 2-3 años.
Docplanner, por su parte, no solo lidera como el marketplace global para doctores y pacientes, sino que también se destaca como una empresa tecnológica de SaaS B2B. Proveemos herramientas digitales a profesionales de la salud y clínicas para optimizar su trabajo y mejorar la experiencia del paciente.
Con más de 3,000 colaboradores apasionados, con una misión clara: ayudar a las personas a vivir más, con mejor salud.
En todo lo que hacemos, seguimos nuestros valores fundamentales:
🔹 Piensa como un dueño 💼
🔹 Aprende y sé curioso 📚🤔
🔹 Enfócate en los resultados 🎯
🔹 Hazlo simple y eficiente 🔧✨
🔹 Sé respetuoso y radicalmente honesto 🤝💬
💸 Salario adecuado a tu experiencia.
⚕️ Seguro médico privado con Adeslas
🤸🏽Membresía con Wellhub (para que no tengas excusas para hacer ejercicio)
🧠 Membresía con iFeel, nuestra herramienta de bienestar emocional.
🎂 Día de cumpleaños libre (si quieres!) para pasar el día con tus seres queridos!
💬 Clases de idiomas (inglés, alemán, italiano, francés, portugués...) gratuitas
🍩 Desayunos en la oficina, eventos y sobretodo, un ambiente increíble y dinámico en el que poder crecer y sentirse acompañada.
🌊 Modalidad híbrida con presencia requerida de solo 1 día a la semana desde nuestras oficinas de Barcelona (con vista al mar!)
🧑🧑🧒🧒 Último y pero no menos importante: un equipo increíble que te acogerá y te apoyará en el camino
_ _ _ _ _ _ _ _ _ _ _ _
Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.
Location
Doctoralia · Barcelona
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