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Hostess

On-site in Marbella·Full-time·Added 5 days ago

Fuerte Group Hotels

36 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Marbella
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Grado Medio/ Superior en Servicios de Restauración, Gestión Comercial, Atención al cliente y/o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

You will work at Fuerte Group Hotels, a large family of top-level professionals with almost 7 decades in the hotel sector that has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy, salary according to collective agreement + sales bonus.

📚 Ongoing training: we invest in and boost your talent. Special focus on improving your language skills.

Your day-to-day will look like this…

Requirements

What we're looking for

🎓Vocational Training (Intermediate/Higher) in Catering Services, Commercial Management, Customer Service, and/or similar.

💼 Minimum of 1 year in the position within a 5* environment and luxury segment. Experience in Leading Hotels of the World, Preferred Hotels & Resorts, or similar is valued.

🗣💬 English, B1 Level. Other languages are valued.

🖥🖱Hotel Management Software, Office

The role

🔔 We offer a Hostess position to work atEl Fuerte Marbella, the first hotel founded by the company. It opened its doors in 1957 and, after a complete renovation, reopened in 2023 as a 5* hotel.

El Fuerte Marbella, located on the beachfront in the center of Marbella, offers impressive sea views along the promenade and the Mediterranean, and is just a 5-minute walk from Plaza de los Naranjos. With 266 rooms combining casual luxury and a cozy atmosphere, without sacrificing spectacular Mediterranean views.

What you'll do

You will be responsible for receiving customers by providing appropriate and high-quality customer service, as well as promoting customer loyalty and obtaining feedback from them regarding their level of satisfaction with the service provided.

You will have access to multiple benefits

Manage customer reservations for the various hotel services.
Receive and escort customers to the dining area, as well as seeing them off, according to established procedures and standards.
Ensuring the achievement of the established departmental goals, as well as compliance with critical processes and area operations, in accordance with the hotel's standards.
Seat the customer at the table, delivering the menu and offering the daily suggestions.
Request and collect customer feedback regarding the service and attention in the Restaurant, Bar, and Banquets, as well as their overall satisfaction.
Receive complaints, suggestions, and/or special customer needs and relay them to your immediate superior.
Control, perform, manage, and verify reservations made by customers for the various points of sale, knowing the availability at all times.
Provide the customer with all information regarding events and/or specificities occurring at the hotel.
Ensure customer satisfaction and loyalty, according to the protocols and/or procedures established by Fuerte Group.
Perform billing, customer payment collection, and cash closing.
Guest management at the restaurant entrance/Selected lounge/Solarium/Beach/Pool.
Inform guests about waiting times/buffet schedules.
Serve welcome drinks at the buffet.

How you'll work

💟 Unique work environment, excellent work climate surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

Minimum requirements

You are ideal for the position if…

📩 Apply for the position now and join the Fuerte Group universe. Share this offer with your contacts, you can discover more offers and get to know Fuerte Group Hotels at talent.fuerte-group.com

About Fuerte Group Hotels

Fuerte Group Hotels is a Spanish hospitality company that owns and operates a portfolio of hotels and resorts, primarily in southern Spain. The group manages a diverse collection of properties ranging from large beachfront resorts to urban hotels, with a strong focus on the Andalusian tourism market. They operate under several brand names including Fuerte Hotels, Kena by Akiro, and Akiro, offering accommodation, dining, and wellness services.

In Spain, the company is headquartered in Marbella and has a significant presence across the Costa del Sol, including Marbella, Estepona, and Conil de la Frontera. They are a major local employer, frequently hiring for roles in hospitality, maintenance, and spa services. For international professionals, the group offers opportunities to work in a dynamic, service-oriented environment in one of Europe's top tourist destinations, with roles often involving direct guest interaction and a multicultural work atmosphere.

Industry: Hospitality
Founded: 1980
Employees: 1,000–5,000
Headquarters: Marbella, Spain
In Spain: Marbella, Seville, Conil de la Frontera
Website: fuerte-group.com

Good to know if you are moving

The company is headquartered in Marbella, Spain, and its operations are primarily in the Andalusia region, offering a strong local employment base.
Spanish language proficiency is essential for most guest-facing roles, as the company's clientele is predominantly Spanish-speaking.
The group operates several distinct hotel brands (Fuerte Hotels, Kena by Akiro, Akiro), which can offer varied career paths within the same company.
The company is a significant employer in the Costa del Sol area, providing opportunities in hospitality, maintenance, and spa services.
As a hotel group, the company offers roles that are not typically found in corporate settings, such as lifeguard, waiter, and spa therapist.

All open roles at Fuerte Group Hotels