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Debt Collection Specialist (NPL)

Hybrid in Madrid·Full-time·Added yesterday (last checked 14 Nov)

Agency

Gi Group España

447 open roles

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Our summary

Salary: €18,106 a year
About €1,380 a month after tax.
Hours: 39 hours a week
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in debt collection (amicable phase, pre-legal, and/or legal).
Strong client orientation and results-driven mindset.
Good communication and negotiation skills.
Ability to manage complex situations and resolve issues.
Willingness to work as part of a team.

Pay & benefits

What you'll get

Permanent contract directly with the company.
Fixed salary: €18,106.14 gross per year.
Quite high monthly incentives based on individual and group goals
Annual gamification projects with great prizes.

Additional benefits

-26 working days of vacation (includes personal days, birthday off + Christmas Eve or New Year's Eve).

Discounts on other services

Location and remote work

Offices near Avenida de la Paz area.
Hybrid remote work (50%), organizable by alternating days or weeks.

(The first 3 months will be 100% on-site to facilitate training and adaptation.)

The role

Do you enjoy negotiation, client interaction, and working with clear goals?

We are looking to hire a Debt Collection Manager to manage proprietary debt portfolios, in a stable, professional environment with incentives.

What you'll do

You will make outbound calls using an automatic dialer to manage debt files of mixed ages (banking, financial, and auto).
You will negotiate payment agreements in a friendly manner, seeking solutions tailored to each client.
You will apply different negotiation strategies based on the client's financial situation.
You will accurately record conversations and agreements reached in the system.

What are we looking for in you?

⏰ Schedule: Full-time (39 hours/week) from Monday to Thursday: 9:00 AM to 6:00 PM and Friday: 9:00 AM to 4:00 PM

Flexible start and end times (30 minutes).

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.