Commercial Process Manager and Analytics - Barcelona Culinary Hub

Planeta Formación y Universidades is the training division of Grupo Planeta. An international network of 22 educational institutions in Spain, Andorra, France, Italy, Colombia, North Africa, and the United States. Every year, more than 150,000 students from 114 different nationalities train at its business schools, universities, specialized higher education centers, and vocational training centers through more than 750 programs. In close collaboration with companies, professionals are trained at its institutions at all levels of higher education in face-to-face, blended, and online formats.

• Fixed + variable compensation.
• Stable work within a multicultural and dynamic team where you will find a very good working environment.
• An attractive flexible compensation package that maximizes your net salary, allowing you to pay for health insurance, transportation, meals, and childcare with your tax-exempt gross income.
• Exclusive access to a platform where you can save on your purchases and take advantage of more than 450 offers and discounts on different products and services in food, leisure, sports, health, travel, technology and many other categories.
• Life insurance
• Growth Opportunities

Planeta Formación y Universidades is the education division of Grupo Planeta. An international network of 25 educational institutions in Spain, Andorra, Italy, Colombia, North Africa, and the United States. Every year, more than 100,000 students from 114 different nationalities train at its business schools, universities, specialized higher education institutions, and vocational training centers through its more than 600 programs. In close collaboration with companies, its institutions train professionals at all levels of higher education in face-to-face, blended, and online formats.

We are looking for a Commercial Excellence Manager and Analytics focused on data analysis, commercial process optimization, and key support for the Commercial Management team. Your main goal will be to provide operational support, turn data into improvement opportunities, and implement processes that drive the admissions team's performance.

More information at planetaformacion.es

At Barcelona Culinary Hub we train our students with rigor, passion and creativity, providing the experience and the technical and business knowledge with the aim of turning our students into great professionals in the gastronomy sector, combining business vision and communication skills together with culinary competencies.

• Data Analysis and Strategic Reporting:

Design and maintain dashboards (Power BI / Excel) to monitor the commercial funnel's performance in real time (from lead to enrollment).

Analyze conversion metrics by channel and product, preparing strategic presentations and improvement proposals for the Commercial Management team.

• Process Optimization and Tools:

Review, design, and implement more efficient commercial processes, identifying bottlenecks and areas for improvement.

Manage and optimize the CRM and commercial platforms, making the necessary adjustments to adapt the tools to the team's day-to-day needs.

• Quality and Team Support:

Ensure the correct application of commercial protocols through continuous team training on new tools and processes.

Define and monitor quality standards in candidate care and management.

• Recruitment Support and Onboarding:

Collaborate with the recruitment area in the hiring processes for the commercial team.

Coordinate the integration and initial training (onboarding) of new hires to accelerate their learning curve.

• B2B Partnerships:

Provide occasional support in the development and follow-up of strategic alliances and B2B agreements for group acquisition.

• Initial Immersion and Required Profile:

We firmly believe that to improve processes, you must first experience them. Therefore, the onboarding plan will include an initial hands-on immersion phase in the advisory and direct sales role during the first few months. This operational experience will serve as the foundation for accurately diagnosing our improvement opportunities and designing impactful strategies, making prior experience in the commercial area essential.

• Advanced Excel proficiency: Ability to manage, structure, and cross-reference large volumes of data.
• Power BI proficiency: Creating, maintaining, and interpreting dashboards and reports for key decision-making.
• Experience and knowledge of CRM: Proficiency in commercial management tools to configure, adjust, and optimize the sales funnel.
• Analytical and problem-solving profile: Ability to identify patterns in data, translate findings into concrete proposals, and prepare strategic presentations for Management.
• Experience in sales/commercial management: A real understanding of the sales cycle to know exactly where and how to intervene in the process.
• Communication and implementation skills: Ability to train, support, and ensure the team adopts new tools and operational improvements.
• Participation in direct sales during the first few months to learn the process from within, and the ability to provide backup support to Commercial Managers.