Deputy Hotel Manager
Hoteles Servigroup1d ago
Supports the hotel director in supervising departments, quality standards, reception and daily operations. Requires one year in a similar role, B2 English and a Tourism degree.
OrihuelaNo Spanish needed
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On-site in Orihuela·Full-time·Added yesterday (last checked 11 Oct)
Hoteles Servigroup
93 open roles
Overview
Job details
Full-time
Per the ad.
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Requirements
Work on-site in Orihuela
No relocation package mentioned.
This job advert was originally written in Spanish.
Requirements
What we're looking for
Communicate clearly, both in writing and orally, for the purposes of informing and providing assistance to customers with their concerns, questions, complaints, needs, and requests.
Demonstrate a friendly personality, in order to interact positively with customers.
Be able to listen attentively to customer concerns and complaints in order to provide them with the necessary help.
Remain calm when dealing with upset customers.
Have a vocation for service and demonstrate a professional and impeccable attitude on the phone.
Have the ability to work in a team.
Ability to work without supervision.
Be able to resolve customer problems effectively and promptly.
Be courteous and patient when dealing with difficult customers.
Organized and able to manage time effectively:
Be able to multitask in a dynamic and active environment.
Manage tight management times without failing to meet goals.
Be able to stay focused when performing repetitive and monotonous tasks.
Proactive and achievement-oriented.
The role
Provide customer service to the Servigroup hotels portfolio, for both National and International clients, therefore language proficiency is of vital importance
What you'll do
Respond to customer concerns, questions, complaints, or requests via telephone, email, or live chat.
Investigate and resolve complaints regarding the establishment's services and policies.
Keep a record of the measures taken and the information obtained after speaking with the client.
Conduct market research, addressing customer concerns or resolving any conflicts.
Manage reservations via telephone
Respond to all comments that customers upload to social networks using technological tools
About Hoteles Servigroup
- Industry
- Hospitality
- Website
- servigroup.com
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