IT Intern

• Student or recent graduate in:
• Computer Science
• Telecommunications
• Information Technology.
• Minimum English level B2 (essential for interaction with central services).
• Interest in IT support, service management, and process improvement.
• Organized profile, with documentation capacity and attention to detail.
• Good communication skills with users.
• Proactivity, learning attitude, and orientation toward continuous improvement.

• Study assistance, in line with the time and dedication during the internship.
• Structured 6-month training plan, with progressive and mentored learning.
• Assigned tutor, with continuous monitoring and periodic meetings.
• Structured onboarding within the IT area.
• Participation in real projects, with impact on service improvement.
• Exposure to an international corporate environment and IT management tools.
• Dynamic, innovative environment oriented toward continuous improvement

At Hyundai Motor España, within the Digital Transformation and Information Technology area, we are looking to recruit an intern for the IT User Support Service, within a dynamic and constantly evolving environment.

If you are interested in developing your career in IT support, service management, and technological process improvement, this is your opportunity.

You will have a transversal view of the IT service, participating in:

• User support (L1 and L2 support): resolution of incidents and requests through tools such as ServiceNow or JIRA.
• Incident management and escalation to internal teams and central services.
• Support in device changes (PCs and mobiles) and monitoring of their lifecycle.
• IT inventory management (updating, controlling, and tracking equipment).
• Maintenance of the Knowledge Base in SharePoint, generating FAQs and guides for users.
• Documentation of IT processes and procedures, contributing to the organization of the service.
• Management and support of meeting rooms (audiovisual systems and availability).
• Support in IT purchasing and coordination with suppliers.
• Participation in service improvement projects, especially in organization, documentation, and efficiency.

During the internship, you will follow a progressive 6-month training plan, moving from an initial onboarding to supervised autonomy in service management.