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B2B Account Manager - Airline Operation

On-site in Madrid·Added 1 month ago (last checked 21 Oct)

Teleperformance Spain

152 open roles

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Our summary

Salary: €21,000 a year
About €1,470 a month after tax.
Work mode: On-site, Madrid
Spanish: Fluent

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

You will have a team of mentors to support your personal and professional development.
Salary: €21,000 gross/year + incentive of up to 10%
You will work with the world's largest provider of contact center services.
Excellent working environment, great colleagues, social activities, and opportunities for personal development.
Opportunity to earn up to €2,500* through our "RAF" Referral Program.

Diversity, Equity and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status or other differences.

The role

Job description

If you are looking for a STABLE job in COMFORTABLE, WELL-EQUIPPED facilities, with the peace of mind of a FIXED SALARY PLUS INCENTIVES. KEEP READING!

TP Spain, certified as a Great Place to Work, is looking for a "B2B Account Manager" for one of the most recognized and established airlines in the Spanish market. You will be responsible for managing and developing a portfolio of B2B clients linked to the airline, acting as the strategic and consultative point of contact. The role combines commercial and account management with a high level of customer service, personalized advice, and a results-driven approach, ensuring an excellent experience and long-term relationships.

Role objectives

Build solid, long-lasting relationships with B2B clients.
Drive business growth through personalized solutions and value-added services.
Ensure service excellence and client retention.
Manage the full account lifecycle.

Main responsibilities

Manage a portfolio of the airline's B2B clients as the main point of contact.
Contact current and potential clients to present products, services, and promotions.
Identify needs and business opportunities through a consultative approach.
Provide professional, personalized advice.
Develop long-term relationships based on trust and value.
Continuously follow up on commercial activities, agreements, and sales.
Handle incidents, questions, complaints, or claims effectively and with a solutions-oriented mindset.
Collaborate with internal teams to ensure the proper execution of agreed strategies.
Work towards defined commercial, quality, and KPI objectives.
Adapt to changes in product, client, or business priorities.

Requirements

Education: higher education in marketing, business, tourism, or related fields is valued.
Minimum of one year of prior experience in B2B client management, account management, or sales.
Clear results orientation and experience working towards objectives.
Excellent oral and written communication skills.
Ability to hold consultative and strategic conversations with clients.
Proficiency with computer tools and CRM systems.
Ability to manage multiple accounts and priorities.

Key Competencies

B2B client focus and commitment to service quality.
Persuasive and consultative communication.
Critical and analytical thinking.
Solutions-oriented mindset.
Emotional intelligence and relationship management.
Collaboration and teamwork.
Adaptability and resilience.

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry: BPO
Founded: 1978
Employees: 100,000+
Headquarters: Paris, France
In Spain: Barcelona, Madrid, Salamanca and 3 more
Website: teleperformance.com

Good to know if you are moving

Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

All open roles at Teleperformance Spain