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Guest Relations Agent

On-site in Estepona +1·Added 2 months ago

Ikos Resorts

43 open roles

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Overview

Job details

Fixed-term contract
Per the ad.
A relocation package
Help with the move, per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Estepona / Mallorca
A relocation package offered.
University degree
“You hold a degree or diploma in Hospitality or Tourism.” — per the ad.

Pay & benefits

What you'll get

We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly.

Accelerated growth path: We focus on training and development from day one, providing unique programmes designed to fast-track your skills and open the door to supervisory and mid-level roles faster than anywhere else. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell - to transparent performance management and leadership development, we support your growth, empower your impact and help you shape your career from day one. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
Quality mentorship: You'll join high-performing teams, benefiting from direct mentorship and working alongside exceptional senior leaders who are invested in your success and professional evolution.
Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by daily transportation, full board meals, and support finding local accommodation.

Requirements

What we're looking for

You have proven experience in a relevant position, preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French). You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio. You hold a degree or diploma in Hospitality or Tourism. Finally, you demonstrate strong communicative, interpersonal, managerial, and problem-solving skills.

Nice to have

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team

The role

Rooms Division: Guest Relations Agent

Locations: Spain Estepona, Mallorca

At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.

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What you'll do

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.

Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

How you'll work

Duration: 7 months, between March-November

About Ikos Resorts

Ikos Resorts operates a collection of luxury all-inclusive beachfront resorts across Greece and Spain, with eight properties including Ikos Kissamos (Crete), Ikos Odisia and Ikos Dassia (Corfu), Ikos Aria (Kos), Ikos Olivia and Ikos Oceania (Halkidiki), Ikos Andalusia (Marbella-Estepona) and Ikos Porto Petro (Mallorca). The brand positions itself around an 'Unconditional Luxury' all-inclusive concept covering gastronomy, spa, entertainment and beachfront experiences, and markets a premium 'Deluxe Collection' tier with concierge service, exclusive dining and upgraded in-suite amenities.

In Spain, the company runs two resorts: Ikos Andalusia in Marbella-Estepona, roughly 50 minutes from Malaga Airport and close to Puerto Banus, Estepona and Marbella, and Ikos Porto Petro in Mallorca. Current openings in Spain span the full resort operation, including culinary roles from Commis Chef to Chef De Cuisine, food and beverage positions such as Waiter, Bartender and Outlet Manager, housekeeping, front office and guest relations, spa therapy, kids club and entertainment, plus technical and maintenance roles such as electricians, plumbers and refrigeration technicians. This breadth of operational roles at two large Spanish resort properties is the main point of relevance for international professionals seeking hospitality work in Spain.

Industry: Hospitality
Website: ikosresorts.com

Good to know if you are moving

Ikos Resorts operates two resorts in Spain: Ikos Andalusia in Marbella-Estepona and Ikos Porto Petro in Mallorca.
Ikos Andalusia is approximately 50 minutes from Malaga Airport, with transfer times of about 15 minutes to Puerto Banus and Estepona and 20 minutes to Marbella.
Open roles in Spain span culinary (Commis Chef through Chef De Cuisine), food and beverage (Waiter, Bartender, Outlet Manager), housekeeping, front office, guest relations, spa, kids club, entertainment and technical maintenance (electricians, plumbers, refrigeration technicians).
The brand operates a luxury all-inclusive beachfront resort concept across Greece and Spain, with a premium Deluxe Collection tier.

All open roles at Ikos Resorts