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88,000+ live jobsPremium Customer Service Specialist
On-site in Lleida·Full-time·Added 3 days ago (last checked 9 Nov)
Our summary
- Salary
- €23,000 a year
About €1,520 a month after tax.
- Hours
- Jornada intensiva on Fridays
- Work mode
- On-site, Lleida
- Contract
- Full-time
- Spanish
- Expected (ad in Spanish)
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- You know our processes and tools, and you know who to call to make things happen.
- You have empathy, initiative, and proactivity: when the plan changes mid-operation, you look for the alternative route and keep going.
- You have organization and people skills to coordinate with other teams. That is already half the mission! 🙌
Pay & benefits
What you'll get
- Real internal promotion in a strategic project for iLERNA.
- Protagonism: you will be part of the founding team of the service.
- Global vision of the business, working side by side with other departments.
- Direct and measurable impact on student satisfaction and results.
- Limited portfolio of students, to dedicate the attention each case deserves.
- Salary of €23,000 gross per year.
- If you join, you will receive training from the various departments involved and, afterwards, you will undergo an evaluation. 🎓
The role
Your mission: what you will do from day one
What you'll do
- You will be their sole contact: students will have you just one message away and will not have to explain their case twice.
- You will resolve their management related to FCT, Secretariat, Loyalty, and other areas from start to finish, moving whatever is necessary so that everything flows.
- You will anticipate problems before they become incidents, and you will propose solutions before anyone asks for them.
- You will accompany each student throughout their entire journey, until they achieve their goal.
- You will shape the service: your feedback and your ideas will help detect how the product evolves. ✍️
How you'll work
- Schedule: start at 8:30 and finish at 17:30, with coverage one or two days until 18:00 (to be defined). Intensive Friday from 8:00 to 15:00.
Will you join the squad?
Will you join the squad? Mission accepted. 🫡
About Ilerna
- Industry
- Education
In their own words
About the company & team
This is your next step at iLERNA: leading the most exclusive experience for our students. A new squad is being activated with the premium service, and we are looking for people from within the house to be the reference points for those who trust us to experience their training with total attention.
It is a new project, with visibility and much to be built. This is not for those who wait for orders: it is for those who take action from the very first minute.
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