Indie Campers is a leading digital platform for campervan and motorhome rentals, operating one of the largest fleets across Europe and North America. Founded in 2013, the company has scaled rapidly to become a major player in the travel and mobility sector, offering a marketplace that connects travelers with both company-owned vehicles and private owners across more than 70 locations.

In Spain, Indie Campers maintains a strong operational footprint with depots and offices in major cities like Madrid and Barcelona. The company is highly attractive to international professionals due to its multicultural environment, English-speaking corporate culture, and diverse range of roles spanning from fleet operations and logistics to digital marketing and customer support.

Indie Campers was founded in 2013 in Lisbon, Portugal, by Hugo Oliveira. It started with a small fleet of three vans and has since expanded into a global travel brand with thousands of vehicles across multiple continents.

For international professionals

Operates in over 15 countries, providing opportunities for internal mobility and international collaboration.
English is the primary working language for corporate and central support roles.
Offers a fast-paced, startup-style environment suitable for professionals looking to scale a growing business.
Maintains multiple physical locations across Spain, including Madrid, Barcelona, and Malaga.

This job was published 3 months ago

Operations Supervisor

Indie Campers

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

About us

Indie Campers is the world leader in road trips, operating one of the largest fleets of campers and recreational vehicles (RV) in the world. With a growing presence in Europe, North America, and Oceania, we are a fast-growing company with the mission of making travel more connected, meaningful, and accessible for everyone.

The City Lead plays a vital role in achieving this mission at a local level, ensuring high-quality rental operations, smooth service coordination, and a consistent customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as a bridge between global standards and local execution.

The Role

The City Lead has full responsibility for the daily operations and performance of an urban depot. While remaining heavily involved in operational tasks (60-70%), this role carries clear both managerial and financial responsibility.

They lead the local team, manage depot costs, ensure efficient fleet turnover, and promote continuous improvement of operations. This role is responsible not only for execution but also for results. Reporting directly to the District Manager, you are responsible for delivering a high-performance, profitable, and customer-centric operation on a daily basis.

Key Responsibilities

Be responsible for the overall performance of the depot across all Rental and Service activities.
Lead, supervise, and develop the local operational team, including shift and task planning, as well as performance feedback.
Act as the cultural and operational role model for the depot.
Track KPIs daily and ensure compliance with SOPs.
Monitor and improve vehicle availability, intervening directly to perform repairs if necessary.
Be responsible for depot cost management, including the use of consumables, prevention of rework, and the application of disciplined cost control practices.
Supervise the preparation and presentation of RVs for sales appointments.

Practical Requirements

Able to lift or move light to moderate objects (10-15 kg) and to stand, walk, and move around the depot for long periods.
Comfortable working indoors and outdoors under various weather conditions.
Flexible to work weekends, holidays, and high-demand periods, supporting urgent operational needs.
3 to 5 years of experience in fast-paced operations, logistics, rental, hospitality, or customer service environments.
Strong operational hands-on capacity, with the ability to get directly involved in the daily flows of the depot.
Ability to multitask, prioritize, and execute physical tasks during periods of high activity.
Flexibility to work extended shifts during peak seasons, ensuring operational continuity.
Driver's license (Category B) required.
English proficiency (mandatory); Spanish is a plus.

The Indie Commitment

Be part of a young, innovative, and fast-growing company where you can make a difference.
Professional development opportunities in Field Operations and the possibility of transitioning to our offices in Lisbon, Mexico City, or Manila.
Continuous training and coaching to develop the skills that matter most to you.
Compensation package including performance bonuses and recommendations.
Free Road Trips to experience Indie first-hand in Europe, North America, and Oceania.

Are you ready to Go Indie?

View original advert (Spanish)

Sobre nosotros

Indie Campers es el líder mundial en viajes por carretera, operando una de las flotas de camper y vehículos recreativos (RV) más grandes del mundo. Con una presencia creciente en Europa, Norteamérica y Oceanía, somos una empresa en rápido crecimiento con la misión de hacer que los viajes sean más conectados, significativos y accesibles para todos.

El City Lead desempeña un papel vital en la realización de esta misión a nivel local, asegurando operaciones de alquiler de alta calidad, una coordinación fluida de los servicios y una experiencia consistente centrada en el cliente. Como líder en el sitio, el City Lead impulsa la excelencia operativa, el rendimiento del equipo y el recorrido general del cliente dentro de su ciudad, actuando como puente entre los estándares globales y la ejecución local.

El Rol

El City Lead tiene la responsabilidad total de las operaciones diarias y del rendimiento de un depósito urbano. Aunque sigue estando muy involucrado en las tareas operativas (60-70%), este rol conlleva una responsabilidad clara tanto gerencial como financiera.

Dirige al equipo local, gestiona los costos del depósito, garantiza una rotación eficiente de la flota y promueve la mejora continua de las operaciones. Este rol es responsable no solo de la ejecución, sino también de los resultados. Reportando directamente al District Manager, eres responsable de entregar diariamente una operación de alto rendimiento, rentable y centrada en el cliente.

Responsabilidades clave

Ser responsable del rendimiento integral del depósito en todas las actividades de Alquiler y Servicio.
Liderar, supervisar y desarrollar al equipo operativo local, incluyendo la planificación de turnos y tareas, así como la retroalimentación sobre desempeño.
Actuar como modelo cultural y operativo del depósito.
Hacer seguimiento diario de los KPI y garantizar el cumplimiento de los SOP.
Monitorear y mejorar la disponibilidad de los vehículos, interviniendo directamente para realizar reparaciones si es necesario.
Ser responsable de la gestión de costos del depósito, incluyendo el uso de consumibles, la prevención de retrabajos y la aplicación de prácticas disciplinadas de control de costos.
Supervisar la preparación y presentación de los RV para citas de ventas.

Requisitos prácticos

Capaz de levantar o mover objetos ligeros a moderados (10-15 kg) y de permanecer de pie, caminar y moverse por el depósito durante largos períodos.
Cómodo trabajando en interiores y exteriores bajo diversas condiciones climáticas.
Flexible para trabajar fines de semana, días festivos y períodos de alta demanda, apoyando necesidades operativas urgentes.
3 a 5 años de experiencia en operaciones rápidas, logística, alquiler, hospitalidad o entornos de atención al cliente.
Fuerte capacidad práctica operativa, con habilidad para involucrarse directamente en los flujos diarios del depósito.
Capacidad de multitarea, priorización y ejecución de tareas físicas durante períodos de alta actividad.
Flexibilidad para trabajar turnos prolongados durante temporadas altas, garantizando la continuidad operativa.
Licencia de conducir (Categoría B) requerida.
Dominio del inglés (obligatorio); el español es un plus.

El compromiso Indie

Formar parte de una empresa joven, innovadora y en rápido crecimiento donde puedas marcar la diferencia.
Oportunidades de desarrollo profesional en Field Operations y posibilidad de transición a nuestras oficinas en Lisboa, Ciudad de México o Manila.
Formación continua y coaching para desarrollar las habilidades que más te importan.
Paquete de compensación que incluye bonos por desempeño y recomendaciones.
Road Trips gratuitos para experimentar Indie de primera mano en Europa, Norteamérica y Oceanía.

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