Operations Supervisor

The City Lead has full responsibility for the daily operations and performance of an urban depot. Although still heavily involved in operational tasks (60-70%), this role carries clear managerial and financial accountability.

Leads the local team, manages depot costs, ensures efficient fleet turnover, and promotes continuous improvement in operations. This role is responsible not only for execution but also for results. Reporting directly to the District Manager, you are accountable for delivering a high-performing, profitable, and customer-focused operation every day.

• Being responsible for the overall depot performance across all Rental and Service activities.

• Leading, supervising, and developing the local operations team, including shift and task planning, as well as performance feedback.

• Serving as the cultural and operational role model of the depot.

• Daily follow-up on KPIs and ensuring compliance with SOPs.

• Monitor and improve vehicle availability, intervening directly to perform repairs when necessary.

• Be responsible for warehouse cost management, including the use of consumables, the prevention of rework, and the implementation of disciplined cost control practices.

• Oversee the preparation and presentation of RVs for sales appointments.

Indie Campers is the world leader in road trips, operating one of the largest fleets of recreational vehicles (RVs) and campervans globally. With a growing presence across Europe, North America, and Oceania, we are a fast-growing company on a mission to make road trips more connected, meaningful, and accessible for everyone.

The City Lead plays a vital role in fulfilling this mission at the local level, ensuring high-quality rental operations, smooth service coordination, and a consistently customer-centered experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.

• Able to lift or move light to moderate objects (10-15 kg) and to stand, walk, and move around the warehouse for extended periods.

• Comfortable working indoors and outdoors under various weather conditions.

• Flexible to work weekends, holidays, and peak demand periods, supporting urgent operational needs.

• 6 to 8 years of experience in fast-paced operations, logistics, rental, hospitality, or customer service environments.

• Strong hands-on operational skills, with the ability to get directly involved in daily depot workflows.

• Ability to multitask, prioritize, and execute physical tasks during high-activity periods.

• Flexibility to work extended shifts during peak seasons, ensuring operational continuity.

• Valid driver's license (Category B) required.

• English proficiency (mandatory); Spanish is a plus.

• Be part of a young, innovative, and fast-growing company where you can make a difference.

• Professional development opportunities in Field Operations and the possibility of transitioning to our offices in Lisbon, Mexico City, or Manila.

• Continuous training and coaching to develop the skills that matter most to you.

• Compensation package including performance and referral bonuses.

• Free Road Trips to experience Indie first-hand in Europe, North America, and Oceania.