Business Process Excellence & Change Management Analyst

Business Process Excellence & Change Management Analyst

• Map, document, and keep current existing and future processes updated using BPMN, Value Stream Mapping, process maps, or other defined standards.
• Gather information through interviews, workshops, document analysis, and data review.
• Identify pain points, inefficiencies, duplications, risks, non-value-added activities, and simplification opportunities.
• Prepare process documentation, procedures, RACI, stakeholder maps, impact matrices, and transformation materials.
• Contribute to the definition of KPIs, controls, and process monitoring mechanisms.
• Participate in root cause analysis and the definition of improvement actions.
• Perform organizational impact analysis for the groups, roles, and teams affected by each transformation.
• Design and execute Change Management plans tailored to each initiative.
• Identify stakeholders, audiences, communication needs, adoption risks, and potential resistance.
• Design and coordinate communications, support materials, guides, information sessions, and training resources.
• Manage the calendar and follow-up of communication, training, and reinforcement activities.
• Collect user feedback and propose actions to improve the understanding, use, and adoption of new processes.
• Define and monitor indicators for adoption, participation, training, and satisfaction.
• Participate in the creation and revitalization of champion networks or change agents.
• Manage work plans, schedules, action trackers, risks, decisions, and dependencies.
• Prepare progress reports, presentations, dashboards, and materials for committees.
• Participate in the monitoring of milestones, deliverables, benefits, and risks of an initiative portfolio.
• Collaborate with Data & Process Intelligence profiles in the preparation of information, KPIs, and visualizations.
• Identify opportunities for automation, digitalization, and AI applied to processes.
• Contribute to the documentation of Data Governance elements linked to processes: ownership, data stewards, definitions, quality rules, data sources, usage, and controls.
• Participate in data quality, master data, data catalog, metrics documentation, or definition standardization initiatives, where applicable.
• Contribute to the preparation and improvement of templates, guides, standards, and methodological repositories.

Position: Business Process Excellence & Change Management Analyst
Location: Madrid
Experience: Between 2 and 4 years of experience

INSUD PHARMA operates across the entire pharmaceutical value chain, providing specialized knowledge and expertise in scientific research, development, manufacturing, sale, and marketing of a wide range of active pharmaceutical ingredients (API), finished dosage forms (FDF), and branded pharmaceutical products, adding value to human and animal health.

INSUD PHARMA's activity is organized into three synergistic business areas: Industrial (Chemo) and Branded (Exeltis), with more than 9,000 professionals in over 50 countries, 20 state-of-the-art facilities, 15 specialized R&D centers, 12 commercial offices, and more than 35 pharmaceutical subsidiaries, serving 1,150 customers in 96 countries worldwide. INSUD PHARMA believes in innovation and sustainable development.

We are looking for a Business Process Excellence & Change Management Analyst with between 2 and 4 years of experience, who wants to contribute to the improvement and transformation of end-to-end processes through process analysis, structured management of transformation initiatives, and the execution of Change Management actions that facilitate the adoption of new ways of working.

The position will have direct responsibility for process documentation, opportunity analysis, stakeholder management, communication plans, training, adoption measurement, and the discipline of initiative follow-up. Additionally, they will participate in cross-functional projects and develop practical knowledge in Business Process Excellence, organizational transformation, Data Governance, and global PMO.

To fit the position, we are looking for professionals who bring:

• Between 2 and 4 years of professional experience in consulting, transformation, PMO, Change Management, operations, continuous improvement, project management, or similar functions.
• Experience participating in transformation projects, system implementations, process redesign, or organizational change programs.
• Experience preparing documentation, communication materials, executive presentations, or follow-up reports.
• University degree in Engineering, Business Administration, Economics, Pharmacy, Science, Computer Science, or other related disciplines.
• Knowledge of process improvement fundamentals, BPM, Lean, operational transformation, or project management.
• Ability to document and analyze business processes.
• Basic or intermediate knowledge of BPMN, Value Stream Mapping, or similar methodologies.
• Knowledge of PMO concepts, planning, risks, dependencies, monitoring, and reporting.
• Knowledge of change management methodologies and tools.
• Ability to analyze the impact of changes on processes, systems, roles, and ways of working.
• Skill to transform complex changes into clear, practical messages adapted to each audience.
• Ability to prepare communication, training, reinforcement, and adoption monitoring plans.
• Advanced proficiency in PowerPoint and Excel.
• Professional oral and written English.
• Analytical capacity, organization, attention to detail, proactivity, curiosity, fast learning, and results orientation.
• Ability to collaborate with multidisciplinary teams and manage priorities in change contexts.

We are looking for a person with analytical capacity, good organization, and attention to detail, who combines process vision with sensitivity toward change adoption.

We need a profile with initiative, learning capacity, good communication, and a continuous improvement orientation, who feels comfortable working with multidisciplinary teams, in international environments, and on transformation initiatives with real business impact.

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