CRM Specialist
A Senior CRM Specialist will lead the technical and functional service of CRM platforms.
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This job advert was originally written in Spanish.
University degree in Computer Science or Telecommunications.
Soft skills training: Effective communication, problem-solving.
Proficiency in office software (Word, PowerPoint, Excel, Outlook, Project) at a user level.
Minimum of 5 years of experience in project management and working with clients lacking technical knowledge.
Minimum of 1 year of experience working with indicators and tools such as PowerBI for creating dashboards, visualizations, KPI tracking, etc.
Minimum of 2 years of experience using databases (SQL, MongoDB) and event analysis tools (Splunk, Elastic Search, or similar).
A postgraduate degree or specialization in software development, data analytics, artificial intelligence, data science, or fraud management will be positively valued.
Drive and evolve the capabilities of the Anti-Fraud Reference Center, providing anti-fraud operational teams with advanced technological tools that enable them to efficiently detect, prioritize, and investigate fraudulent activities, as well as measure, optimize, and maximize the impact of fraud prevention processes.
Act as a liaison between local anti-fraud teams and the corporate anti-fraud technology platform, ensuring that local operational needs and specificities are translated into efficient, scalable technological solutions aligned with the Group's global strategy.
Act as a point of reference and liaison between local business, fraud, and technology areas.
Gain a deep understanding of local anti-fraud operational processes and specific fraud scenarios, ensuring their correct translation into common technological solutions.
Lead the definition, prioritization, and alignment of the anti-fraud platform roadmap, building consensus with local and corporate stakeholders.
Facilitate decision-making and remove organizational, functional, or technological obstacles that may hinder the progress of anti-fraud initiatives.
Ensure that the platform's analytical and functional capabilities enable the measurement, optimization, and maximization of the impact of fraud prevention processes.
Proactively identify new functional and analytical needs, and lead the design of complex functionalities within the anti-fraud platform.
Supervise and coordinate internal development teams responsible for the design, evolution, and maintenance of the anti-fraud technology platform, ensuring the achievement of functional, technical, and quality objectives.
LOCATION.- MAJADAHONDA-CTRA POZUELO, 52 Building 2
First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.
Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.
In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.
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