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Guest Service Line

On-site in Balearic Islands·Added 5 days ago (last checked 22 Oct)

Meliá Hotels

287 open roles

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Our summary

Work mode: On-site, Balearic Islands
Spanish: Fluent
English: Required
Education: University degree

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Guest Experience

This job advert was originally written in Spanish.

Requirements

What we're looking for

Training in Tourism, Hospitality, or related areas.
Previous experience in customer service, hotel reception, Guest Experience, or switchboard operations.
High level of Spanish and English (other languages will be valued, especially German).
Excellent communication skills and customer focus.
Ability to work in a team and manage multiple tasks simultaneously.
Proficiency with computer tools and hotel management systems.
Positive attitude, proactivity, and passion for service.

The role

At Hotel Victoria Gran Meliá, an iconic Mediterranean luxury hotel in Palma de Mallorca, we are looking to hire a Guest Service Line professional who is passionate about customer service and excellence in service. If you enjoy creating memorable experiences, offering personalized solutions, and working in an international environment, we want to meet you!

What you'll do

Handle internal and external calls following Gran Meliá quality standards.
Manage and channel guest requests, incidents, and needs.
Provide information regarding the hotel's services and facilities.
Coordinate requests with the Reception, Housekeeping, Room Service, Maintenance, and Concierge departments.
Follow up on requests to ensure their correct resolution.
Manage restaurant reservations, special services, and experiences for guests.
Register incidents and requests in the corporate systems.
Promote a personalized experience oriented towards customer satisfaction.

Hiring process

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, and your Human Resources manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or block the submission of an application, but they must be duly informed.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

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