Junior Marketing Analyst

As a Junior Marketing Analyst, you will be responsible for the daily monitoring of client brand mentions in the automotive sector across social networks, forums, and online communities, classifying comments and escalating cases that require it to Customer Service. The position combines the use of social listening tools with the monitoring of user communities and participation in various projects related to social listening and customer service in digital channels.

• Daily review of client brand mentions on social networks, forums, and user groups using social listening tools.
• Classify comments by topic, model, and tone (positive, neutral, or negative) according to established criteria.
• Register relevant cases in the tracking tools and open tickets for Customer Service when necessary.
• Follow up on open cases until their resolution.
• Collaborate in the preparation of reports and provide data for their preparation.
• Immediately inform the coordinator about sensitive comments or urgent cases.
• Comply at all times with data protection regulations (GDPR) and online community participation rules.

• Degree or Higher Level Vocational Training in Communication, Marketing, Advertising, or related areas.

• At least 1 year of experience in social media management, community management, or customer service, including internships.

• Native Spanish and intermediate English (B2).

• Regular use of social networks, forums, and online communities (Facebook, Instagram, X, Telegram, among others).
• Excellent writing skills in Spanish and the ability to synthesize information clearly.
• Attention to detail, organization, and the ability to manage tasks in a structured manner.
• User-level proficiency in Excel (filters and simple tables).
• Experience with social listening tools or ticket management, such as Talkwalker or Freshdesk, will be valued. (The company provides training)
• Interest in the automotive sector will be valued.
• Basic knowledge of data protection (GDPR).