Floor Supervisor

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - a diversity of 150 different nationalities.
• Professional development opportunities full of national and international challenges.
• A wide range of training programs to enhance skills.
• Wellness initiatives, including flexible working conditions.
• Employee recognition programs, such as our "Memorable Dates".
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in iconic buildings across key destinations in Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying close attention to stimulating details to craft memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide exceptional service and personalized attention.

Professional responsible for coordinating and supervising service in their assigned area, guaranteeing excellent customer service and compliance with the hotel's quality standards. Manages and supports the floor team during service, ensuring an efficient and high-level dining experience for guests.

• Will report to the 2nd Maitre.
• Ensure that customers receive service adapted, whenever possible, to their preferences, needs, lifestyles, and ways of working and interacting (FEEL AT EASE):
• Guarantee that customers feel accompanied and supervised at all times, as well as making the identification with the city's gastronomy clear and visible. (FEEL THE PLACE).
• Ensure that NH Hotels is a quality benchmark that exceeds our customers' expectations. Make them feel special through details and surprises that cause them to exceed their expectations (FEEL SPECIAL).
• Ensure that the quality standards of the F&B department, referring to the Collection brand, are met and even exceeded.
• Be a reference and an example for the F&B team, personalizing the behavior and values of the brand, so that they are absorbed by each of our employees.
• Be present and visible to our customers and to the staff during important moments such as lunch or dinner.
• Communicate and provide feedback correctly; listen and show empathy.
• Surprise your team by being a good coach, mentor, colleague, and leader.
• Surprise our customers by exceeding their expectations.
• Be the best host the customers have ever had during their stay.
• Build loyal customers and employees by improving the products and services offered by the hotel (BRILLIANT BASICS).
• Organize, coordinate, and assign activities and functions of the F&B staff under the supervision of the 2nd Maitre, in a collaborative and proactive manner.
• Supervise that what is required for each event is in accordance with the information provided by the sales department.
• Ensure that all employees take care of their manners and appearance, which represents the excellent identity of NH Hotels.
• Train, develop, motivate, and encourage the team daily in order to achieve the best possible result.
• Provide training initiatives in line with business needs.

• Availability to work shifts and weekends.