Receptionist

Join our team at NH Hotels & Resorts, a world leader in upscale and midscale hospitality, known for our exceptional service and facilities. A brand with a strong presence across Europe and the Americas, now expanding into new markets such as China. You will have the opportunity to provide our guests with reliable experiences that combine value, location, and a personal touch. Join us in our commitment to making every hotel stay extraordinary, meeting the needs of guests seeking functional hotels and resorts with a fresh, natural style and friendly service. Be part of a brand that reflects who you are: functional, natural, down-to-earth, innovative, reliable, and welcoming.

As a Receptionist, you will be responsible for attending to guests' needs upon arrival and departure, as well as providing them with an exceptional overall experience during their stay, in line with the hotel's vision and values regarding customer satisfaction.

• Provide and report on nighttime services to guests (e.g., wake-up calls).
• Manage billing payments and cash register operations during the night shift.
• Make rounds, check for irregularities, and close windows, doors, etc.
• Responsible for night audit reports.

• Receive and complete the check-in process for all guests and groups promptly and professionally, as well as complete the check-out process for guests and groups as they leave.
• Manage room assignments based on guest characteristics (VIP, traditional, new clients, etc.) with the corresponding department.
• Manage as needed, and ensure the reception and management team are kept fully informed of guests' requests, inquiries, complaints, and/or suggestions, from both guests and other departments.
• Know all hotel products and services, rates, available promotions, and discount packages, as well as daily special and VIP events.
• Know and communicate available hotel services (such as restaurant reservations) and general safety information.
• Maximize room occupancy with the best rates (this includes closing sales and using extranets as needed).
• Use up-selling techniques (promote the company's loyalty program and Rewards, other destinations, food and beverages, transportation, and hotel facilities).
• Manage guest room reservations.
• Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc., in the city.
• Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying suitable providers.
• Follow the company's brand standards.
• Assist other departments as needed.

• Previous experience in a Front Office department, preferably in a hotel of similar size and complexity.
• Bachelor's or associate's degree in Hotel Management or equivalent.
• Excellent command of the local language and a high level of English.
• Knowledge of various software programs (Microsoft Office, PMS, etc.) and Front Office systems.
• Customer service orientation.
• Flexibility to respond to various work situations.
• Strong communication skills.
• Sales-oriented mindset.
• Ability to work independently and as part of a team.

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - a diversity of 150 different nationalities.
• Professional development opportunities full of national and international challenges.
• A wide range of training programs to enhance skills.
• Wellness initiatives, including flexible working conditions.
• Employee recognition programs, such as our "Memorable Dates".
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Thinking about your next challenge? Apply now!

Minor Hotels Europe & Americas promotes an inclusive work environment where everyone is valued and encouraged, and we warmly welcome people from all backgrounds and personal abilities.