Club Office Operator (Customer Service Administrator)
This role involves providing customer service and administrative support for the Club PortAventura. You will manage memberships, handle inquiries, and support promotional campaigns.
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85,000+ live jobsOn-site in Vila-Seca·Added 2 months ago
Still open when we checked on 7 Oct
25 open roles
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Vila-Seca
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
University degree
“• Titulación en Comercio, ADE, Moda, Marketing o áreas relacionadas.” — per the ad.
This job was automatically translated to English.
Education:
Required:
• Degree in Business, Business Administration, Fashion, Marketing, or related areas.
• Knowledge of stock management and POS tools.
• High level of English (B2-C1).
Experience:
Required:
• Minimum 3 years of experience in retail management, preferably in high-traffic environments (theme parks, airports, hotels, or large department stores).
• Demonstrated team leadership and customer orientation skills.
• Result orientation, dynamism, and the ability to work in high-seasonality environments.
Valuable:
• Other languages will be valued.
Permanent seasonal contract.
Joining as Retail Manager at the Hard Rock Cafe in PortAventura World, with continuous training and professional development opportunities within the resort.
We offer you the possibility to grow and develop professionally in a leading company in the tourism sector, with 3 parks, 10 hotels, and a convention center. A project committed from a social, environmental, and good governance standpoint. Therefore, we promote health, benefits, and training programs for our team and have a firm commitment to diversity, equity, and inclusion.
The mission of the Retail Manager is to lead the daily operations of the Hard Rock Cafe retail area, guaranteeing an exceptional shopping experience that reflects the brand spirit and contributes to the establishment's commercial objectives within the unique environment of PortAventura World.
Among the main functions, we highlight:
• Manage and motivate the store sales team, ensuring the highest standards of customer service and product knowledge.
• Plan, control, and optimize the stock of merchandising, collections, and Hard Rock items, coordinating orders with authorized suppliers.
• Establish and implement visual merchandising strategies that enhance product visibility and appeal.
• Analyze store performance indicators (sales, average ticket, conversion, stock turnover) and propose improvement plans.
• Coordinate promotions, launches, and special campaigns linked to the resort calendar with the marketing team.
• Manage the area budget, guaranteeing profitability and the fulfillment of established objectives.
• Ensure compliance with Hard Rock brand standards at all customer touchpoints.
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
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