Customer Care Technician
PortAventura World6d ago
This role supervises and supports the customer care team across various segments. It offers a permanent contract within a major theme park resort.
Vila-secaFluent Spanish
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On-site in Tarragona·Added 1 month ago
PortAventura World
25 open roles
Overview
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Tarragona
No relocation package mentioned.
This job was automatically translated to English.
Requirements
What we're looking for
A degree in Tourism or a related field.
High level of English and French; other languages are valued.
IT skills at a user level.
Previous knowledge of hotel management systems (Opera) is valued.
Previous experience in related positions/functions.
Pay & benefits
What you'll get
Permanent-seasonal contract.
If you like excitement, are enthusiastic, dynamic, and feel passion for the customer, join our team. We offer you the possibility to grow and develop professionally in a leading company in the tourism sector, with 3 parks, 9 hotels, and a convention center. A project committed from a social, environmental, and good governance standpoint. Therefore, we promote health, benefits, and training programs for our team and have a firm commitment to diversity, equity, and inclusion, being part of a company that holds B-Corp certification.
The role
We have various different positions for which different languages are required (English and French), these are:
What you'll do
- Customer care: management of customer bookings, as well as resolving doubts and incidents when necessary, among other functions.
- Customer service: Resolution of the different doubts and incidents that may arise for customers during their stay at our facilities. Sale of tickets, express tickets...etc.
- Reception: Management of the different rooms. Performing check in/check out, and resolving customer incidents during their stay at the hotel.
- Bellhop: Welcoming and accompanying the customer during their stay.
About PortAventura World
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
- Industry
- Theme Park
- Founded
- 1995
- Employees
- 1,000–5,000
- Headquarters
- Vila-seca, Spain
- In Spain
- Vila-seca, Salou
- Website
- portaventuraworld.com
Good to know if you are moving
- The company is headquartered in Spain, so no international relocation is needed for a role at the main resort.
- Spanish language skills are highly beneficial for most guest-facing and operational roles.
- The resort is located in a coastal area, offering a lifestyle that combines tourism and hospitality work.
- The company operates year-round, with peak seasons during summer and holidays.
- Roles span hospitality, operations, and entertainment, offering a variety of career paths.
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€10.58
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€9.36