Motor Claims Handler (CICOS)

• Up to 2-3 years of experience in CICOS claims handling, with extensive knowledge of handling cases involving material damage and bodily injury.
• Solid knowledge of CICOS and preferably REGULA.
• Solid knowledge of material damage assessment and claims processes.
• Experience working with claims management providers (adjusters, workshops, etc.).
• Excellent interpersonal skills and ability to work in a team, flexibility, and willingness to change.
• Customer orientation and ability to work in a dynamic environment.

• Good knowledge of English to be able to work with Prima's global teams.
• Autonomy and management of responsibilities and priorities.
• Flexibility and an adaptive attitude.

We want Prima to be a happy and enriching workplace. So, if you decide to join us, you can expect many benefits...

💵Competitive compensation: We offer a performance-based variable bonus of up to 5,000€ planned for this position.

🤸Smart Working only: Enjoy a hybrid model, combining days at home and in the office.

🏁Grow with us: At Prima, we move fast, but we do it together. Access learning resources, mentoring, and a personalized growth plan.

🌈 Develop your maximum potential: Your best work starts when you feel good. Enjoy private medical insurance, gym discounts, wellness programs, and mental health support.

Do you think you fit? Apply now!

At Prima, we celebrate what makes you unique. If you do not meet all the requirements but feel passion for this role, we still want to meet you. Innovation thrives on diversity of perspectives.

Prima is proud to be an equal opportunity employer. Do you need accommodations during the process? Write to us at accessible.recruiting@prima.it. Let's build the future of insurance together.

Are you looking for a new challenge?

Would you like to help us shape the future of car insurance?

Prima could be the ideal place for you.

Since 2015, we have been using our passion for data and technology to reinvent car insurance and offer drivers an excellent experience at a competitive price. Our story began in Italy, where we quickly became the number one provider of online car insurance. In fact, more than 5 million drivers trust us, and we are now expanding to help millions more drivers in the UK and Spain.

To drive that growth, we need a CICOS Handler to join our Claims team.

This team is here for our customers when they need it most.

As part of this team, you will be on the front line of Prima, supporting customers from reporting to repair. You will help us resolve claims with empathy, expertise, and efficiency. And you will ensure that our drivers receive the clarity and peace of mind they need at every step of the process.

• Manage CICOS claims by accepting/rejecting cases as appropriate, responding to claims within established deadlines to minimize penalties, initiating claims to maximize acceptances, and ensuring that the total balance is as favorable as possible for the company.
• Assessment of material damage to vehicles involving surveyors and other experts as necessary to determine the suitability of indemnities based on the affected coverages or to detect fraudulent cases.
• Collaborate closely with policyholders, providers, and opposing parties to gather relevant information and provide timely updates on the status and reserves of claims.
• Lead negotiations to reach effective agreements and resolve claims efficiently.
• Ensure compliance with internal policies and procedures, as well as regulations applicable to auto claims processing.
• Identify and implement initiatives for the continuous improvement of processes, protocols, and the technological claims management platform for Prima España's claims management.
• Be in constant contact with other teams regarding claim-related matters, particularly with the Customer Service team (gathering information when the customer calls and sending necessary documents for the acceptance or refusal of claims) and the Pricing team (to improve underwriting processes).