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Customer Advisor

On-site in Arona·Full-time·Added 10 days ago

Randstad España

6347 open roles

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Overview

Job details

From €26,000 a year
Gross, as stated in the ad.
About €1,710 a month after tax.
Fixed-term contract
Full-time hours.

Requirements

Have the right to work in Spain
Randstad España doesn't mention sponsorship in the ad.
Work on-site in Arona
No relocation package mentioned.
University degree
“Titulación universitaria, Licenciatura/Grado o similar.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

What is offered?

Full-time and replacement contract through Mapfre.
Summer intensive schedule.
Meal allowance, childcare vouchers, and discounts on insurance for employees.
A wide range of social benefits: health insurance, life insurance, training assistance, pension plan, etc.
A flexible and agile environment where you will learn and contribute with a team of excellent professionals from all over the world.

Requirements

What we're looking for

What knowledge and experience will be considered?

Education and knowledge:

University degree, Bachelor's degree or similar.

Previous experience in customer service functions and/or sales by objectives will be required, and experience in insurance companies will be highly valued.

If you are a proactive person, customer-oriented, with initiative and commitment, and you enjoy working towards goals, this is your opportunity!

Nice to have

Technical knowledge of insurance products (auto, home, life, etc.) will be valued, as well as subscription standards.

Knowledge of management, quotation, and issuance applications, as well as the SGC (Commercial Management System) and SGO (Operational Management System) will be valued.

Knowledge of the Mapfre commercial network will be valued.

Experience:

The role

At Randstad, we are looking to select a Customer Advisor to join Mapfre Spain, at its Las Américas offices, through a long-term temporary contract for maternity/paternity leave plus holidays.

What you'll do

What will you do?

The main duties of the position will be:

Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
Commercial management derived from the SGC (Commercial Management System).
Comply with the institutional and organizational principles of the MAPFRE group.

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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