The English-language job board for Spain

Online Customer Service

On-site in Dos Hermanas·Full-time·Added 25 days ago (last checked 2 Nov)

Agency

Randstad España

5900 open roles

Apply

Our summary

Salary: €10 an hour
Work mode: On-site, Dos Hermanas
Contract: Fixed-term, full-time hours
Education: Higher vocational training (FP Grado Superior)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

The role

Do you have administrative experience in the retail sector and do you have skills for customer service? Randstad is looking for you.

What you'll do

Serving online store customers via telephone, email, chat, and social media.
Resolving order issues in coordination with the warehouse and stores.
Managing returns and size changes.
Cataloging products in the online store: category and product meta-fields (fabric, composition, care instructions, collar...) and the assignment of similar and recommended products.

How you'll work

Monday to Thursday from 9:00 to 18:30, with one hour for lunch (14:30 to 15:30).

Friday 8:00 AM to 2:00 PM

Requirements

Higher Vocational Training in Marketing, Commerce, Sales or Customer Service, or equivalent experience in customer service.
Proficiency with digital tools. We will train you on ours: Shopify, Klaviyo, and

ReturnGO.

Good writing skills and a friendly, proactive approach with the customer.
Availability to start in November, before the Black Friday and

Christmas campaign.

We also value:

Experience in e-commerce or in-store.
Knowing how to use AI tools to draft responses, with the judgment to review what they propose.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.