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Telephone Debt Collection Agent - Italian

Hybrid in Madrid·Full-time·Added 6 days ago

Randstad España

6168 open roles

Overview

Job details

  • €18,000 a year

    Gross, as stated in the ad.

    About €1,370 a month after tax.

  • Fixed-term contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Italian

    The ad asks for Italian, or counts it in your favour.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

-Direct hiring by the client company (stable position).

-Working day: Monday to Friday, full-time (estimated schedule from 09:00 to 18:00, to be confirmed).

-Flexibility: Hybrid modality (remote/on-site) once the learning curve has been completed.

-Salary: 18,050 — gross/year.

-Social benefits: Meal vouchers.

Requirements

What we're looking for

-Negotiation and persuasion skills: Ability to handle objections and close beneficial agreements.

-Communication and empathy: Assertive language, active listening, and self-control in high-pressure situations.

-IT tools: Fluency in the use of CRM systems, mass/predictive dialers, and office suites (Excel).

-Results orientation: Work focused on the achievement of objectives and recovery KPIs.

-Basic legal knowledge: Notions regarding LOPD (Data Protection Law) and ethical collection best practices.

  • Language: Native Italian (essential)

The role

Do you have a native or bilingual level of Italian, excellent negotiation skills, and are you looking for a stable project in the debt collection area? We are looking for a Telephone Debt Collector with Italian to join a major company in the sector. If you are goal-oriented, have the capacity to persuade, and are looking for a Monday to Friday position with an excellent working environment, this opportunity is for you!

What you'll do

-Telephone management: Making and receiving calls to customers for debt management.

-Negotiation: Payment agreements, refinancings, and viable plans adapted to the debtor.

-File analysis: Prior review of the customer's history and the status of the debt.

-CRM registration: Continuous recording and tracking of management actions and payment commitments.

-Document management and referral: Control of supporting documents and escalation of complex cases to legal proceedings.

Hiring process

2 steps1 interview
  1. Inscripción en la oferta

  2. En revisión · With a consultor/a de Randstad

  3. Preseleccionado

  4. Contacto del consultor/a

    With a consultor/a de Randstad

    Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.

  5. Gestión final de la empresa

    With an empresa cliente

    Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

  • Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
  • Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
  • Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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