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91,000+ live jobsHybrid in Madrid·Part-time·Added 11 days ago (last checked 15 Oct)
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This job advert was originally written in Spanish.
SCHEDULE: Mon to Fri from 9 to 15 (30h per week)
CONTRACT: university internship agreement (6 months)
REMUNERATION: 900 euros per month
LOCATION: C. Vía de los Poblados, 1F, Hortaleza, 28033 Madrid.
Are you passionate about continuous improvement, operational efficiency, and process innovation? Are you looking for an opportunity to start your career in a dynamic, collaborative, and digital environment?
This is your opportunity to become part of ING BANK, one of the most innovative banks in the financial sector!
At ING BANK, we are looking to bring on an Operational Specialist intern, who will join our team to collaborate on the optimization of strategic processes key to the business. This internship is ideal for students with an analytical mindset, initiative, and a desire to provide real value from day one, working hand in hand with different areas of the bank, providers, and multidisciplinary teams.
If you are motivated by data analysis, incident resolution, and the constant challenge of improving what is established, keep reading: this position could be for you.
Incident resolution: Solve customer incidents received through the quality tool. Escalate them to the involved providers and follow up on their resolution. Once they are solved, transmit said solution to the Quality Department / Callcenter so that they, in turn, inform the affected customer.
Process control: Control and propose improvements to operational processes. Perform reconciliation and control of all daily processes, detecting incidents and communicating them both to their direct manager, as well as to the departments and external providers involved. Verify that all operational processes are carried out correctly according to the required quality levels. Additionally, always seek operational improvements that prevent these incidents and result in cost savings and improved customer service.
Proposal of improvements in the defined operational processes: Work on the continuous improvement of the area's processes, focusing those improvements on a reduction in the generation of operational incidents, reducing costs and improving the service offered to the customer.
Data collection and measurement: Download data from daily processes for the preparation of daily and monthly reports on productivity, volumes, and department quality indicators. Analyze data, evolution analysis, trends, and volumes to extract operational information for decision-making.
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Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.
For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.
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