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Fraud Operator

Hybrid in Gijón·Full-time·Added 1 month ago (last checked 12 Oct)

Agency
Randstad España

5385 open roles

Overview

Work mode
Hybrid, Gijón
Contract
Permanent contract, full-time hours
Experience
2+ years
Benefits
Flexible pay plan, meal vouchers

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience: At least 2 years in banking fraud prevention, transaction monitoring (Bizum, cards, transfers), or customer service in banking.

Availability: Ability to work in 24x7x365 shifts (Rotating).

Competencies: Great analytical capacity, attention to detail, speed in decision-making, and excellent communication skills.

Location: Residence in Gijón, Oviedo, or surrounding areas, with availability to attend the Gijón office punctually.

Nice to have

Tools: Knowledge of Lynx, ticketing tools, or multi-channel monitoring systems is valued.

Pay & benefits

What you'll get

What are you waiting for to join our great Randstad Digital team? Here you will find reasons to do so:

CONTINUOUS TRAINING PLAN, annual training plan, access to technical training e-learning platform, skills training platform...

SUPPORT AND CAREER PLAN, You will have a Randstad Digital contact close to you at all times.

WORK-LIFE BALANCE, We know your personal life is as important as your professional one, which is why you will enjoy 23 vacation days and, in most of our projects, you will have flexible working hours.

COMMITMENT and STABILITY, Joining a continuously growing company that bets on new technologies.

COMPETITIVE SALARY in line with your professional experience.

Competitive contractual conditions, Flexible compensation plan (restaurant card and childcare vouchers) and Randstad Care, a platform with exclusive offers and discounts.

BRING-A-FRIEND PLAN, if you help us grow the team, we will reward you with a financial bonus.

Confidentiality is guaranteed throughout the selection process.

Do you have the drive and do you feel ready to take on a new challenge like ours?

We are waiting for you!

çhttps://www.youtube.com/watch?v=ZpazhoepZ4

The role

Are you passionate about technology and data? Are you interested in continuing to develop your career as a Fraud Analyst? We have your opportunity!

Currently, we have our own Fraud Analysis team to meet the demands of a well-known banking client in Spain. The team is based in Gijón and surrounding areas. Job mission: You will be the first line of defense against financial fraud. Your goal is to analyze operations in real time, identify suspicious patterns, and execute security protocols to protect our clients and associated entities.

What you'll do

Monitoring and Analysis: Attention to and management of alerts generated by the Prevention System in real time.

Execution of Protocols: Manage critical blocking/unblocking actions and user dissociation following established protocols.

Incident Management: Generation of tickets for unrecognized operations and reporting of anomalies in prevention tools.

Communication: Notify clients and entities regarding the status of the managed accounts and users.

Reporting: Preparation of daily reports on activity and managed alerts for the continuous improvement of the system.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing

In their own words

About the company & team

Who we are: Randstad Digital is the technology consulting company of the Randstad group, specialized in stable technology services. Globally, we are present in more than 20 countries and have more than 25,000 IT specialists, and nationally we have more than 400 and have offices in Madrid, Barcelona, Valencia, Seville, Zaragoza, Bilbao, Gijón, and Valladolid. We carry out exciting IT and engineering services with the latest technologies. We take care of our employees through the human approach that characterizes us, and for that reason we drive you to keep growing without limits!

Our goal: To grow and drive digital leadership together as a team, to innovate and make a difference based on social responsibility, connecting people and technology.

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