Customer Success Management (Spanish Market)

• Previous experience in customer service, customer success, or commercial roles.
• Excellent communication skills and customer orientation.
• Proper equipment and environment to work remotely.
• Comfort with digital tools such as Google Workspace, Calendly, Slack, or Notion.
• Knowledge of CRM and automation tools.
• Experience in the real estate sector is a plus.
• Education or experience in areas related to psychology or customer behavior.
• Experience in startups or high-growth environments.
• Fluent level of Spanish and English. Knowledge of other languages (French, German, Swiss) is a plus.

This role is key to the sustainable growth of RealAdvisor. As part of the Customer Success Management (CSM) team, you will accompany our clients (real estate agents) so they achieve real results with our solutions and build a long-term relationship with the platform.

Your main objective will be to reduce the churn rate, guaranteeing an excellent experience from onboarding to continuous product use, within a rapidly expanding startup with clear opportunities for professional growth.

RealAdvisor has experienced spectacular growth of over 350% annually in the last 3 years, and 1,200% in the last year in Spain. You will have the opportunity to scale quickly towards a management position and train and develop your own team.

Client and Portfolio Management

• Manage and grow a client portfolio, focusing on retention, engagement, and customer lifecycle value.
• Perform periodic follow-ups, check-ins, and relationship management activities.

Onboarding, Training, and Customer Success

• Onboard, train, and provide continuous support to agents in using the platform.
• Accompany and advise agents throughout their journey to ensure their success and increase platform adoption.
• Assist with basic technical and billing-related inquiries.

Customer Service and Service Quality

• Manage and resolve client inquiries efficiently.
• Develop and maintain processes, tutorials, and templates to improve the customer experience.
• Collect customer feedback and share learnings with the Product and Marketing teams.
• Review leads, validate profiles, and manage related operational tasks.

CRM, Administration, and Reporting

• Maintain accurate and up-to-date data in the CRM, including contacts, opportunities, and follow-ups.
• Manage administrative follow-ups, commercial documentation, and internal reports.
• Contribute to the optimization of processes within the Customer Success team.

Internal Collaboration

• Collaborate closely with the Sales, Product, and Marketing teams to improve service quality and customer satisfaction.