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88,000+ live jobsEcommerce Operations Specialist in Barcelona
Hybrid in Barcelona·Added yesterday (last checked 2 Nov)
Roca Group
14 open roles
Our summary
- Work mode
- Hybrid, Barcelona
- English
- Required
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Roca Group is hiring for this role in several places. This vacancy is in Barcelona.
Requirements
What we're looking for
✅ 1+ year of experience in eCommerce operations, customer service, sales support, or similar administrative roles.
✅ Advanced Excel skills.
✅ High level of English.
✅ Strong organizational skills and attention to detail.
✅ Customer-oriented mindset with a proactive and problem-solving attitude.
Nice to have
Experience with Magento, SAP, C4C, Akeneo, or other PIM platforms.
Confidence using AI tools to improve productivity and efficiency.
Additional European languages such as French, Portuguese, or Polish.
Knowledge of technical products, spare parts, construction, bathroom, or plumbing sectors.
Pay & benefits
What you'll get
🌟 What We Offer
Hybrid working model with 2 days of remote work per week.
Continuous learning opportunities through Roca Group Corporate University.
A varied role with exposure to the full customer journey in a multi-country eCommerce business.
🚀 If you're eager to learn, develop new skills, and make an impact in a fast-growing eCommerce environment, we'd love to hear from you!
The role
🌍 Join a growing international eCommerce business within Roca Group
Are you looking to build your career in eCommerce within a global company? We are looking for an enthusiastic and detail-oriented eCommerce Operations Specialist to join our Roca Spare Parts team.
In this role, you'll gain hands-on experience across customer experience, online operations, product content management, logistics, and digital commerce. You will play a key role in ensuring that our customers enjoy a seamless experience from purchase to after-sales service while contributing to the growth of our eCommerce business across Europe.
What you'll do
🔎 Key Responsibilities
📦 Manage day-to-day order operations, including shipment tracking, carrier coordination, issue resolution, and replacements.
💬 Handle customer service inquiries related to technical questions, sales requests, logistics, returns, and warranties.
🖥️ Create and maintain product information within our PIM system, ensuring accurate content, attributes, compatibility data, and images across multiple markets.
🌍 Coordinate product content translations with international teams.
🔄 Manage returns and refunds from start to finish, collaborating with customers, warehouse teams, and Quality departments.
📸 Support eCommerce projects, including product photography sessions, visual content creation, and digital merchandising initiatives.
How you'll work
📍 Barcelona, Spain | Hybrid (2 days remote/week) | Permanent Contract
Hiring process
2 steps2 interviews
Create your profile
Apply for a vacancy
Contact
With HR team
If your profile matches the position, the HR team gets in touch.
Interviews
The relevant interviews take place; the selected person is then welcomed to Roca Group.
- Selection is merit-based, with structured evaluation and objective procedures.
About Roca Group
Roca Group is a Spanish multinational company headquartered in Barcelona, Spain, dedicated to the design, production, and marketing of bathroom and sanitaryware products. Founded in 1917, the company has grown into a global leader in the ceramics and bathroom fixtures industry, operating in over 170 countries with a workforce of more than 24,000 employees. The group's business spans the entire value chain, from raw materials and industrial processes to the final consumer products, with a strong focus on sustainability and innovation.
In Spain, Roca Group has its global headquarters in Barcelona and maintains a significant operational presence in Madrid, where many of its corporate and commercial roles are based. The company is a major employer of international professionals, offering roles in engineering, finance, IT, and quality management. For international hires, the group provides an opportunity to work in a multicultural environment within a leading European industrial company, with Spanish language skills being a valuable asset for integration into the local work culture.
- Industry
- Ceramics
- Founded
- 1917
- Employees
- 10,000–50,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Madrid
Good to know if you are moving
- Roca Group is a Spanish-founded multinational, offering international professionals the chance to work in a global company while being based in Barcelona, a major European hub.
- The company operates in over 100 countries, providing opportunities for international mobility and cross-cultural collaboration.
- Many corporate roles are based in Madrid and Barcelona, where English is commonly used in the workplace, easing the transition for non-Spanish speakers.
- The group has a strong commitment to sustainability and innovation, which can be appealing for professionals seeking purpose-driven work.
- Roca offers roles across a wide range of functions (engineering, finance, quality, commercial), allowing international hires to find a niche that matches their expertise.
In their own words
About the company & team
Roca Corporación Empresarial is a world leader in the bathroom space sector with a presence in 170 markets and is a benchmark for design, technology and sustainable development. Our commitment to international expansion has made us one of the biggest Spanish multinationals. Today we have 79 production centers on four continents that directly employ more than 20.000 people.
🤝 Internal & External Relationships
You will work closely with the eCommerce team, Customer Service, Quality, Logistics, Warehouse Operations, and international stakeholders, as well as external logistics providers and customers across Europe.
Additional information
The recruitment process is governed by equal opportunity, without descrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference or any kind of physical, personal or social condition.
The selection of the candidate will be based on their merits and skills, taking into account the competencies and aptitudes required for the requested profile.
Location
Roca Group · Barcelona
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