Customer Success Specialist (German)

Do you enjoy accompanying clients, understanding their needs, and helping them get the most out of a technological solution?

At Septeo, we are looking to hire a Customer Success Specialist with German for Nivimu, our SaaS solution for Human Resources management.

You will be one of the reference people for our clients, accompanying them from their first steps with the platform, helping them resolve doubts and incidents, and ensuring they leverage all the value that Nivimu can bring to their day-to-day operations.

We are looking for a profile that is approachable, decisive, and organized, who enjoys working with clients and is curious about understanding how software works.

German will be a fundamental tool in your day-to-day life, so we need a professional level that allows you to maintain conversations and written communications with clients autonomously.

You will accompany our clients during their experience with Nivimu, combining onboarding, training, functional support, and follow-up, with the objective of facilitating product adoption and building long-term relationships of trust.

It is not just about answering inquiries. We want you to understand the client's needs, investigate each situation, and help them find the best solution.

Onboarding and training

• Accompanying new clients during their first steps with Nivimu.
• Conducting training sessions on the platform.
• Understanding the operations and needs of each client to adapt the support provided.
• Facilitating the correct adoption of Nivimu's functionalities.
• Maintaining close and proactive communication with clients.
• Following up on their needs and inquiries.
• Detecting difficulties in the use of the platform and helping the client resolve them.
• Identifying opportunities to improve their experience and use of the software.
• Coordinating with other teams when a need requires their intervention.
• Attending to and managing inquiries and incidents related to the use of Nivimu.
• Investigating each case to understand its origin and provide a clear response.
• Following up until resolution.
• Correctly escalating those incidents that require technical intervention.
• Keep the client informed throughout the entire process.
• Creating and updating FAQs, tutorials, guides, and support documentation.
• Detecting recurring inquiries and proposing improvements.
• Sharing client feedback to contribute to the evolution of the product and our processes.

We are looking for a person who enjoys working with people and with technology.

Someone who, when receiving an inquiry, does not limit themselves to answering it, but wants to understand what is happening.

Who knows how to listen before proposing a solution.

Who can explain something complex in a simple way.

Who is capable of working autonomously, but also of asking for help or escalating a situation when necessary.

And who understands that behind every incident there is a client waiting for a clear and professional response.

🚀 What will you find at Septeo?

• A stable contract within a growing European technology group.
• Complete training on Nivimu and our processes.
• An environment where you can develop knowledge in Customer Success, SaaS, and HR Tech.
• Ongoing training and professional development opportunities.
• A close and collaborative team.
• An AI First environment, where we explore new ways of working and generating value using artificial intelligence.
• The opportunity to participate actively in improving our clients' experience.

At Septeo, we believe that technology is more valuable when it succeeds in making people's work easier.

If you speak German, enjoy accompanying clients, and are interested in developing yourself in the SaaS and Customer Success world, we want to meet you.