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90,000+ live jobsPMS Support Technician – Hospitality Tech | Camping
On-site in Barcelona·Full-time·Added yesterday (last checked 6 Nov)
Our summary
- Contract
- Permanent, full-time hours
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
We would like to meet you if you have:
- Experience in technical support, functional support, Help Desk, Service Desk, or software support.
- Experience using ticketing tools and performing incident follow-up.
- Ability to investigate problems and perform troubleshooting in a structured manner.
- Ease in navigating software and learning new tools.
- Basic technical knowledge that allows you to understand concepts related to networks, servers, peripherals, or connectivity.
- Ability to interpret technical information and explain a solution simply to the customer.
- Good written and telephone communication.
- Organization to manage several incidents and priorities simultaneously.
- Fluent Spanish.
Nice to have
You don't need to have worked with everything. We want to meet you if you have experience in some of these areas:
- PMS or management software for campsites, hotels, or tourist accommodations.
- Support for SaaS applications or enterprise software.
- Camping, Hospitality, or Tourism sector.
- Basic networks and connectivity.
- Windows and server environments.
- Reading and interpretation of logs.
- Printers, document readers, or other peripherals.
- Databases or basic queries.
- APIs or integrations at a functional level.
- Remote access and diagnostic tools.
- Technical documentation and preparation of procedures.
- Sufficient technical English to consult documentation.
And if you have worked with UNICAMP or other PMS specialized in Camping, it will be especially interesting.
Pay & benefits
What you'll get
- Permanent contract and a stable project within a growing European technology group.
- Specific training on our PMS for Camping.
- Progressive development of technical and functional knowledge.
- An environment where you can delve into software, troubleshooting, connectivity, and Hospitality Tech.
- Direct collaboration with Support, Product, and Development teams.
- Continuous training and internal mobility opportunities.
- An AI First environment, where we use new tools to investigate, document, and work more efficiently.
- A close and collaborative culture, where sharing knowledge is part of the daily work.
Do you like investigating why something isn't working and following the problem until you find the solution?
We want to meet you.
The role
Do you like investigating technical problems until you truly understand what is happening?
At Septeo, we are looking to hire a PMS Support Technician for our Camping unit, to help our customers resolve incidents related to the operation of our software and the different systems and devices that interact with it.
We are looking for a person with technical curiosity, analytical capacity, and customer orientation.
Someone who, when receiving an incident, does not limit themselves to applying a standard solution, but wants to investigate the cause, perform checks, interpret available information, and accompany the customer until resolution.
We are not looking for a profile specialized exclusively in infrastructure or installations. The center of the role will always be our PMS and the diagnosis of incidents related to its operation.
What you'll do
You will provide functional and technical support for our PMS for campsites, investigating incidents and helping our customers keep their operations running correctly.
You will work with incidents that may begin as a functional doubt and others in which you will have to go a bit deeper:
Is it a configuration problem? A communication problem? The server? The network? A device connected to the PMS? Do we need to review logs? Do we have to escalate it to another team?
Your function will be to help us find that answer.
💻 Functional PMS support
- Handle inquiries and incidents via ticketing, telephone, and email.
- Help customers with the daily use of the PMS.
- Investigate functional and technical problems related to the platform.
- Reproduce incidents and perform the necessary checks to locate their origin.
- Follow up on each case until its resolution.
- Keep the customer informed clearly throughout the entire process.
- Escalate incidents to other teams when they require additional intervention.
🔎 Technical investigation and troubleshooting
We do not expect one single person to master all these areas from day one.
We are interested in finding someone with sufficient knowledge or curiosity to work with incidents related to:
- Log analysis to identify errors.
- Printers connected to the PMS operation.
- Document readers and devices.
- Networks and basic connectivity problems.
- Servers and changes related to the PMS environment.
- Electricity meters and other devices connected to the camping operation.
- Review of REDOC and related processes.
- Communication between the PMS and different devices or services.
The goal will not be to administer a complete IT infrastructure, but to understand how these elements relate to the PMS and use them as part of the diagnosis of an incident.
🧪 Validation and resolution
- Perform functional tests after applying a solution.
- Verify that the incident has truly been resolved.
- Identify patterns when a certain problem begins to repeat.
- Document steps, tests performed, and the solution applied.
- Provide the technical team with all necessary information when escalation is required.
About Septeo
Septeo is a European software publisher that develops AI-native software for professionals. Its solutions serve a wide range of sectors, including legal professions (notaries, lawyers, commissaires de justice, in-house counsel), real estate, human resources, hospitality, education, IT (MSPs, DSI, RSSI), and finance and accounting.
Beyond its sector-specific software, the group also offers cross-cutting services such as a digital agency (websites, SEO/GEO, community management, ads campaigns) and a next-generation delegated secretarial service combining AI chatbots, callbots, and outsourced phone reception. Its hospitality line provides software for tourist accommodations where AI automates operations, optimizes resources, and increases revenue.
- Industry
- Software
- Headquarters
- Lattes, France
In their own words
About the company & team
Septeo is a leading European player in the software sector with an international presence, recognized as one of the top five vertical software providers in France. In the midst of a rapid growth phase and constant transformation, the group has consolidated itself as a benchmark in the software industry, driven by the strength of determined, bold, and committed teams.
At Septeo, artificial intelligence is the axis of our evolution. We understand it as an engine for sustainable performance, collaboration, and innovation, responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe."
Our culture is built on solid values: being, doing, and transforming together. It is not a static culture; it is lived day by day in our actions and decisions, achieving a balance between performance, responsibility, and enjoyment.
This ambition is reflected in our daily work: designing software that accompanies the essential moments of life, at the service of millions of citizens. Playing a role in these key moments carries great responsibility. It is a responsibility we assume with pride, and which could soon be yours as well.
Joining Septeo means being part of an international collective project, driving the group's transformation in a rapidly evolving environment, and turning AI into a tangible engine for value creation, both in the present and in the future.
- Collaborate with Support, Product, and Development to resolve complex incidents.
- Convey technical information in a structured manner.
- Share recurring incidents that may generate product improvements.
- Participate in validations and testing of new functionalities.
- Contribute to keeping procedures, FAQs, and internal documentation up to date.
Additional information
- Participate in Septeo's AI First adventure and discover new ways of working thanks to artificial intelligence.
- Grow and develop thanks to a personalized training itinerary and internal mobility opportunities.
- Live a human experience, exchanging and sharing at themed events such as afterwork gatherings, sporting activities, CSR initiatives, seminars, and much more.
- Join a team that cares for others and is committed to equal opportunity, diversity, and inclusion.
€53k - €67k
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