Administrative Assistant - Mortgage Expenses Support

• Immediate start
• Working day: 40 hours per week.
• Schedule: Monday to Thursday from 8:00 to 17:00 h and Friday from 8:00 to 14:30 h.
• Indefinite contract to guarantee job stability.
• Location: Avda. Premios Nobel, 37, Torrejón de Ardoz, Madrid. Renfe: Soto del Henares. Easy parking if you come in your own vehicle and a free shuttle from the commuter train to the company.
• Salary: €18,000 gross per year.
• Administrative Agency Collective Agreement.
• Category: Administrative Assistant.

Join Diagonal - Grupo Servinform and be part of our growth!

We are one of the leading Contact Center and BPO outsourcing groups, with more than 8,000 employees and more than 1,500 companies supported in various areas such as Call Center, Backoffice, Marketing, Document Management, Networks and Telecommunications, IT, and Social Media. If you are looking for a dynamic and professional environment in which to grow, this is your opportunity!

We are looking for an Administrative Assistant for an important client in the Banking sector, whose main responsibility will be the analysis, management, and response to claims and legal documents related to banking products and services.

• Analyze and diagnose claims received by the client.
• Prepare clear, precise responses aligned with banking regulations.
• Manage claims within the deadlines and procedures established by the banking entity.
• Draft documents with technical-legal rigor related to mortgage expenses and other financial products.
• Collaborate with other departments to ensure quality and efficiency in the resolution of claims.

• Previous experience in administrative positions related to the banking sector.
• Technical knowledge of financial products, especially related to mortgage expenses and banking regulations.
• Ability to draft documents and writings with technical rigor and clarity.
• Ability to work under pressure, meeting tight objectives and deadlines.
• Intermediate level of Excel, with practical knowledge for data management and reporting.

At Diagonal - Grupo Servinform, we do not only offer work, but the opportunity to develop professionally in an innovative, diverse, and inclusive environment. We believe in talent, continuous training, and teamwork as pillars to achieve collective success.

If you are ready to take on this challenge, we look forward to your application!

At Grupo Servinform, we promote equality and diversity as essential values for social progress. We work every day to ensure that everyone feels integrated, regardless of their gender or disability.