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Operations Control Center Administrator

On-site in Madrid·Added 1 month ago

Iberia

41 open roles

Overview

Work mode
On-site, Madrid
Hours
Rotating shifts, including nights
Spanish
Fluent
English
Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Demonstrable experience in aircraft operations, preferably in Flight Operations, CCO, Airport Handling, or MCC.
  • Experience with Office 365 software, including MS Word, Excel and Outlook Express for preparing accurate reports for management.
  • Knowledge of IT and aviation software (TSC, FTM, ARMS, SITA).
  • Experience in administrative tasks.
  • Familiarity with all business functions in CCO, including flight dispatch, crew control, maintenance and Routing, airport handling and passenger assistance.
  • Ability to work on and track multiple processes.
  • Analytical and spatial skills to detect problems and be able to mitigate them creatively.
  • Empathetic, with strong teamwork skills and the ability to collaborate with the other areas of the Operations Control Center.
  • Aptitude for decision-making and problem-solving. Awareness and responsibility.
  • Excellent organizational and coordination skills.
  • Excellent communication and interpersonal skills.
  • Strong teamwork and communication skills.

Languages

  • Full command of Spanish.
  • Spoken and written English (minimum B2). Demonstrable ability to liaise with the various stakeholders involved in flight monitoring.

The role

The mission will be to control and manage all flights scheduled by IBERIA, ensuring the safety, punctuality and efficiency of the operation, as well as minimizing the impact of incidents. To achieve this mission, the OPS CONTROLLER will have the following main challenges:

What you'll do

  • Coordinate actions and processes to achieve effective solutions by adapting the flight schedule in the event of any disruption.
  • Ensure the safety of operations in the face of daily disruptions.
  • Monitor and be aware of all possible causes of disruption, whether internal or external to the organization.
  • Gather useful information related to potential delays, airport issues, fleet status, crew resources, customer needs, etc.
  • Analyze and be able to report on operational performance and suggest improvements directly to the department Coordinator or Manager in a timely and efficient manner.
  • Management of ACMI and CHARTER flights, SLOT.

How you'll work

  • On-site position
  • As this is shift work: ability to adapt to the different work shifts: morning, afternoon and night.

description

Our company

Your role:

Your challenges:

Your knowledge

Skills

Essential requirements for the position

Talent at Iberia:

Our commitment to Diversity and Inclusion

Location: NEO Building

About Iberia

Iberia is the flag carrier airline of Spain and one of the largest airlines in Europe, operating a broad international network from its hub at Madrid-Barajas Airport. The company is part of the International Airlines Group (IAG), alongside British Airways, Vueling, and LEVEL, and is a founding member of the Oneworld alliance. With a fleet of over 100 aircraft, Iberia serves more than 100 destinations across Europe, the Americas, Africa, and the Middle East, and is a major player in the maintenance, repair, and overhaul (MRO) sector, with its own hangars and workshops in Madrid.

Iberia has a significant presence in Spain, with its headquarters and main operational base in Madrid, and a major maintenance hub in La Muñoza. The company is a key employer for aviation professionals in Spain, particularly for engineers, technicians, and pilots. For international hires, Iberia offers a multicultural work environment and the opportunity to work in a leading European airline, with roles ranging from aircraft maintenance and engineering to commercial and digital positions. The company's culture emphasizes technical excellence and operational safety, and it is a relevant option for professionals looking to relocate to Spain.

Industry
Aviation
Founded
1927
Employees
20,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Palma de Mallorca
Website
iberia.com

Good to know if you are moving

  • Iberia is part of the International Airlines Group (IAG), a multinational holding, which can offer opportunities for internal mobility across its airlines (British Airways, Vueling, etc.).
  • The company's official working language is Spanish, but English is widely used in technical documentation and in many operational areas, making it accessible for international professionals.
  • Iberia has its own MRO (Maintenance, Repair, and Overhaul) division with large facilities in Madrid (La Muñoza), offering specialized roles for aircraft maintenance engineers and technicians.
  • The company runs a specific training program for new maintenance technicians (Programa de Formación), starting in October, which can be an entry point for international candidates.
  • Many roles, especially in engineering and maintenance, require EASA Part-66 licenses or equivalent certifications, which are internationally recognized and can be a valuable asset for professionals.

In their own words

About the company & team

We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

  • We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
  • We put soul and passion: You make things happen by fully committing to everything you do.
  • We reinvent tomorrow: You look for new and different ideas to solve problems.
  • We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
  • We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
  • We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

Additional information

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.

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