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Team Leader (H/M/X) Contact Center with Catalan B2

On-site in Barcelona·Full-time·Added yesterday (last checked 4 Nov)

Agency

Triangle Solutions RRHH

560 open roles

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Our summary

Salary: €18,707 a year
About €1,400 a month after tax.
Hours: Split day (jornada partida)
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

🎯 Contract: Direct hiring by the company, initially for 3 months + subsequent permanent incorporation.

💰 Salary: €18,707.27 gross/year, according to the Contact Center Collective Agreement.

📅 Working day: Full-time, 39 hours per week, Monday to Sunday, with two weekends off per month.

🕒 Schedule: Split shift from 10:00 to 19:00, with one hour of rest.

📍 Location: On-site work in the center of Barcelona, Avenida Diagonal.

📚 Initial training: It will be necessary to attend a one-week training session with the client in Madrid, along with the rest of the structural staff. Expenses will be covered by the company. Training starts on 16/11/2026.

🚀 Professional opportunity: Joining an international company and participating in a project with development possibilities.

The role

📢 We are looking for a TEAM LEADER (H/M/X) CONTACT CENTER WITH CATALAN B2! 📢

We are looking for a Team Leader (H/M/X) Contact Center with B2 level Catalan to join an important project in Barcelona city center.

Do you have experience as a coordinator in a Contact Center and leadership skills? Do you master Catalan? This could be your opportunity!

We are looking to hire two professionals to coordinate and supervise customer service agent teams, guarantee the fulfillment of service objectives, and ensure the quality of service, accompanying and motivating the team in their daily development.

What you'll do

💡 What you will do on a day-to-day basis:

✔️ Guarantee compliance with the work methodology and provide support in project management.

✔️ Supervise the onboarding and welcome phase for new agents.

✔️ Manage attendance, permissions, vacations, and team organization.

✔️ Perform agent monitoring to evaluate and follow up on quality.

✔️ Motivate, accompany, and offer continuous support to the team.

✔️ Manage and resolve incidents that may arise during operations.

✔️ Detect training needs and train agents in campaign procedures, tools, and scripts.

✔️ Measure and analyze quantitative and qualitative variables related to team performance.

✔️ Follow up on attitudinal aspects such as punctuality, absenteeism, turnover, and compliance with work rules.

✔️ Prepare reports and perform the administrative tasks specific to the position.

How to apply?

If you have experience coordinating teams in a Contact Center, you master Catalan, and you are looking for a new professional challenge to develop your leadership skills, we want to meet you!

Click on "Apply for this job" and send us your CV. 📩

What we are looking for

🔹 Minimum B2 level Catalan is essential.

🔹 Previous experience as a coordinator or Team Leader in a Contact Center is essential.

🔹 Medium-high knowledge of Google Sheets and Excel.

🔹 Experience in handling CRM and specific coordination tools.

🔹 Leadership, motivation, and results-oriented team management capacity.

🔹 Assertive, clear communication adapted to different profiles.

🔹 Skills to manage conflicts, mediate, and resolve incidents.

🔹 Capacity for organization, prioritization, and time management.

🔹 Attention to detail and rigor in process monitoring.

🔹 Capacity for analysis, decision-making, and problem-solving.

🔹 Ability to provide constructive feedback and conduct coaching sessions.

🔹 Dynamic, resourceful person with the ability to foster collaborative work and continuous improvement.

About Triangle Solutions RRHH

Triangle Solutions RRHH is a Spanish staffing and recruitment agency based in Madrid, specializing in connecting businesses with qualified personnel across a wide range of sectors, including logistics, hospitality, healthcare, administration, and industrial operations. With a broad portfolio of open positions throughout Spain, the company serves as a key intermediary for both employers seeking temporary or permanent staff and job seekers looking for opportunities in various regions, from Tenerife to Barcelona.