Customer Service Representative

• Excellent communication skills.

• Passion for customer service and excellence in service.

• Ability to work in a team and solve problems with attention to detail.

• Previous experience in SAP and Office tools.

• Native/high level Spanish; knowledge of Portuguese will be valued.

• Higher education (degree, bachelor's, or master's) will be valued.

• Competitive Salary: Based on experience and skills.

• Financial aid for teleworking (2 days a week of teleworking).

• Vacation days: 22 days + workday adjustment days.

• Flexible schedules (Fridays + intensive schedule in July and August).

• Special discounts on your favorite brands for being part of Carburos Metálicos.

• We offer you free parking so you don't get stressed when arriving at the office.

We are currently looking to incorporate a Customer Service Representative profile into our team in Cornellá (Barcelona) for a temporary contract.

• Managing an assigned portfolio of customers, acting as the main point of contact and ensuring an excellent customer experience.

• Providing comprehensive support to customers, managing inquiries, orders, requests, and incidents in an agile and effective manner.

• Administering and maintaining customer master data, including contracts, prices, commercial terms, and payment terms, ensuring the quality and accuracy of the information.

• Managing and resolving complaints, incidents, and billing disputes, identifying root causes and driving preventive actions.

• Advising customers on the use of digital tools, self-service portals, and online ordering processes, promoting their adoption and efficiency.

• Collaborating closely with the Sales, Operations, Supply Chain, Finance, Credit, and Collections areas to ensure an effective response to customer needs and contribute to the reduction of delinquency.

• Developing strong relationships with customers, fostering their satisfaction, loyalty, and long-term growth.

• Ensuring compliance with administrative processes and quality standards, contributing to the achievement of operational and business objectives.