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Business Travel Agent in Madrid

Remote, Madrid·Full-time·Added 3 days ago (last checked 12 Nov)

Ávoris

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Our summary

Hours: 40 hours a week
Work mode: Remote (Madrid)
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
English: Required
Education: Vocational training (FP Grado Medio)
Benefits: Flexible pay plan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Amadeus

Ávoris is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Are you interested in working for the leading company in the travel sector and do you meet the following requirements? Don't hesitate and apply for the offer!

FPGM / FPGS / DEGREE IN TOURISM
Experience in tourism
Minimum B2 English conversation (a test will be conducted).
Having a high level of Amadeus that allows for efficient booking management and the provision of agile service (a test will be conducted).

Nice to have

Previous experience in travel agencies, tour operators, airlines, reservation departments, or car rental companies to be able to perform fluently from the start.
Organization, the ability to prioritize, and attention to detail will be key to correctly managing multiple requests and travel services.

Pay & benefits

What you'll get

What can we offer you in exchange for your commitment and trust?

Full-time 40-hour work week, under a rotating afternoon shift system 4/2 from 16:00 to 00:00.
Teleworking modality, with in-person attendance only during training sessions.
Permanent contract, with a 6-month probationary period.
Joining a stable project with professional growth within a leading company in the sector.
Expected start date: December 2026.
Continuous training plan in proprietary systems as well as digital competencies and social skills.
Flexible compensation.
Social benefits.
Professional projection in a leading company in the sector.

Organization committed to equal opportunities.

At Ávoris Corporación Empresarial, we believe in and practice respect toward the people who make up the company, so our commitment involves:

Offering a safe, respectful, and reliable environment.
Promoting equal opportunities, contributing to full professional development, without regard to sex, gender, sexual orientation, race, beliefs, nationality, marital status, age, or any other differentiating factor of the person.
Working so that the diversity and inclusion of people represent a significant value for the group.
Driving best practices in people management.

The role

On this occasion, at BCD Travel we need to incorporate a Business Travel Agent in Madrid for the 24-hour Service, whose main functions will be:

What you'll do

Management and resolution of urgent incidents related to air, rail, hotel, car rental, and other travel services for corporate clients, guaranteeing an agile and effective response in a 24/7 service environment.
Modification, reissue, and monitoring of bookings via Amadeus (expert level), ensuring the continuity of travel and minimizing the impact of incidents.
Personalized advice to business travelers, offering alternatives and solutions adapted to each situation.
Coordination with suppliers and transport companies for the management and resolution of unforeseen events during travel.
Provision of a high-quality service, maintaining professional, empathetic communication oriented towards customer satisfaction.

About Ávoris

Industry: Tourism

In their own words

About the company & team

#SomosÁvoris

Ávoris is the travel division of Grupo Barceló and is much more than a business project. For it was born with the same motives that always drive great travelers: to go further, to discover new places, to cross borders, to connect with new visions of the world, and to travel other paths.

Thanks to the effort, dedication, and commitment of the more than 6,000 people who are part of this great project, Ávoris has become the leading company in the travel sector in Spain and a global benchmark.

Ávoris Corporación Empresarial is a global tour operator, leader in the Spanish and Portuguese markets, owned by Grupo Barceló. It is structured through an ecosystem of specialized brands and bases its business model on six main areas: distribution, product, air, destination services, experiences, and technological development. Our purpose is to help our customers live unique experiences in a sustainable manner.

All open roles at Ávoris