Operations Manager in Valencia

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ACCIONA, in its Services division, is selecting an Operations Manager for the Levante area.

To guarantee the correct provision of Facility Management services, comprehensively managing technical services and general services, ensuring compliance with contracted service levels, customer satisfaction, cost optimization, and compliance with applicable safety, quality, and environmental regulations.

• Direct and coordinate the daily operation of the centers, buildings, or contracts assigned.

• Ensure compliance with Service Level Agreements (SLA) and of key performance indicators (KPI).

• Supervise the correct execution of the contracted services.

• Implement operating procedures that ensure excellence in service.

• Comprehensive maintenance of facilities.

• Soft Services Management. Responsible for the management and supervision of cleaning, gardening, waste management, reception and user assistance,

auxiliary services, logistics, and pest control.
• Prepare and control operating budgets.

• Analyze economic deviations and propose corrective actions.

• Optimize operating costs without affecting service quality.

• Prepare economic reports for management and clients.

• Maintain a direct and continuous relationship with the client.

• Participate in follow-up meetings.

• Manage incidents and claims.

• Identify opportunities for improvement and cross-selling of services.

• Guarantee high levels of customer satisfaction.

• Lead multidisciplinary in-house and subcontracted teams.

• Supervise technical managers, foremen, and service coordinators.

• Develop training and performance evaluation plans.

• Foster a culture of continuous improvement and customer orientation.

• Ensure compliance with OSH regulations.

• Guarantee compliance with legal and regulatory requirements.

• Participate in internal and external audits.

• Promote sustainability and energy efficiency initiatives.

• Ensure compliance with the ISO 9001, ISO 14001 and

ISO 45001.

• Minimum 5 years in Facility Management positions.

• Demonstrable experience in the simultaneous management of Hard and Soft Services.

• Multi-service contract management.

• Coordination of multidisciplinary teams.

• Direct relationship with corporate clients.

• Experience in industrial sectors, corporate offices, logistics centers, retail, or critical environments.

Professional with solid experience in comprehensive Facility Management, specialized in the management of technical services (Hard Services) and general services (Soft Services), with the ability to lead complex operations, manage multidisciplinary teams, and ensure the fulfillment of operational, economic, and customer satisfaction objectives, guaranteeing the highest standards of quality, safety, and efficiency.

We are a company that values diversity as a source of talent and, for this reason, we work to promote an inclusive environment in which respect, belonging, and commitment are fostered so that all people can participate with equal opportunities. We invite all people to apply, regardless of origin, circumstances, background, or condition. ACCIONA has received the Top Employer certification for 2021, 2022, 2023, 2024, and 2025, which recognizes the Company as one of the best places to work in Spain.