Front Office Technician – B2B

• The opportunity to be part of a group of fashion and footwear brands with an international presence.

• A dynamic, collaborative, and constantly evolving environment.

• Direct contact with international clients and markets.

• A transversal position, with continuous collaboration with the Sales, Logistics, Purchasing, and other departments.

• Flexible start and end times and intensive working days on Fridays.

• Flexible compensation and office meal service at special prices.

• Discount platforms for leisure, hospitality, and wellness.

• Free product every season, birthday gifts, and exclusive discounts on our brands.

At Illice Brands Group (IBG), a fashion and footwear group that includes brands such as D.Franklin, Conguitos, and KALK, we are looking to add a new person to our B2B Front Office team.

We are looking for an organized, decisive profile with a commercial orientation, who enjoys contact with international clients and knows how to thrive in a dynamic environment, where coordination between teams and attention to detail make the difference.

If you are passionate about customer service, have experience in Back or Front Office, and would like to be part of a group of brands with international projection, we want to meet you!

To accompany our B2B clients throughout each campaign, offering close and efficient service and ensuring the correct management of their orders, from confirmation to delivery and after-sales service.

You will work in close collaboration with our sales and operations team to properly manage orders, resolve incidents, and contribute to the development and loyalty of our international client portfolio.

• B2B order management: register, update, and track campaign orders and replenishments, coordinating their preparation and dispatch.

• International customer service: handle inquiries and requests via email and telephone, providing information on products, orders, availability, and deliveries.

• Commercial coordination: collaborate with the sales team and commercial agents in the management of assigned markets, supporting the achievement of department objectives.

• Incident management: handle and coordinate the resolution of claims related to product, quality, deliveries, or service.

• Stock and availability monitoring: collaborate in inventory management and product allocation to optimize service times and minimize cancellations.

• Administrative management: keep client data, commercial documentation, and activity records updated in our management systems.

• Client development: contribute to the monitoring and loyalty of the portfolio, identifying sales opportunities and service improvements.