Reservations Officer
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
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This job advert was originally written in Spanish.
Minimum of 2-3 years of experience in sales within luxury hotels.
Solid knowledge of international markets and the luxury segment.
High level of Spanish and English; other languages will be valued.
Excellent communication, negotiation, and results-oriented skills.
Proficiency in CRM, hotel management systems, and Microsoft Office.
Availability to travel frequently.
Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean refuge created by Prince Alfonso von Hohenlohe.
Today, as part of The Leading Hotels of the World, we continue his legacy and promote a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below is a key part of our team and contributes to maintaining and elevating the quality standard that has defined Marbella Club for over 70 years.
Design and implement the commercial strategy in the assigned markets.
Manage and develop a portfolio of key accounts (consortia, luxury agencies, DMCs, and tour operators).
Identify new business opportunities and drive room sales.
Represent the hotel at trade fairs, roadshows, events, and international commercial trips.
Organize FAM Trips, presentations, and training sessions for travel agents.
Analyze results, trends, and competition, proposing improvement actions.
Collaborate with the Revenue, Marketing, and Operations teams to maximize commercial performance.
Guarantee an excellent experience for clients and strategic partners, maintaining the company's quality and service standards.
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