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Reception Assistant - The Level

On-site in Madrid·Added 12 days ago (last checked 22 Oct)

Meliá Hotels

292 open roles

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Our summary

Hours: Rotating shifts
Work mode: On-site, Madrid
Spanish: Fluent
English: Required
Benefits: Flexible pay plan

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Training in Tourism, Hospitality, Protocol, or related areas.
Previous experience in upper-category hotels, Guest Experience, Concierge, or premium customer service.
High level of Spanish and English. Knowledge of other languages will be positively valued.
Clear customer orientation and passion for excellence in service.
Communication, organization, and incident resolution skills.
Ability to generate personalized experiences and create bonds with guests.
Proactivity, empathy, and attention to detail.
Knowledge of Opera Cloud or similar hotel management systems.
Availability to work rotating shifts.

Pay & benefits

What you'll get

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Joining one of the company's flagship hotels in Madrid.
Being part of an internationally recognized premium brand.
Real opportunities for professional development and growth within Meliá Hotels International.
Continuous training and access to talent development programs.
Dynamic, international work environment oriented toward excellence.
Exclusive benefits for employees through Meliá Rewards, My MeliáBenefits, and special discounts at group hotels.

At Meliá Madrid Princesa we are looking for people capable of turning every stay into a memorable experience, offering close, exclusive, and personalized service that reflects the essence of The Level.

The role

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

At Meliá Madrid Princesa we are looking to hire a The Level Host, a person passionate about excellence in service, personalized attention, and the creation of memorable experiences for our most exclusive guests.

As The Level Host, you will be the main point of reference for clients staying in The Level, acting as a host for our premium proposal and guaranteeing a unique and differentiating experience throughout their entire stay.

What you'll do

Offer highly personalized attention to The Level guests, anticipating their needs and ensuring an exceptional experience from before their arrival until their departure from the hotel, acting as the main point of contact and ambassador for the excellence standards of Meliá Hotels International.

Welcome and accompany The Level guests during their stay, ensuring an exclusive and personalized experience.
Manage check-in and check-out processes from the The Level area, guaranteeing an agile, close, and differentiating service.
Perform Guest Experience duties, establishing a proactive relationship with clients to learn their preferences and needs.
Coordinate special requests, amenities, reservations, and personalized services.
Supervise and guarantee the correct functioning of the exclusive The Level areas, ensuring compliance with brand standards.
Manage incidents and complaints with autonomy, offering fast and effective solutions.
Maintain constant communication with the various hotel departments to ensure an excellent and coherent experience.
Follow up with VIP clients and repeat guests, fostering their loyalty.
Promote additional services, experiences, and category upgrades, contributing to customer satisfaction and the hotel's commercial objectives.
Register and update guest information in the corporate systems.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

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