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Customer Advisor

On-site in Santa Coloma de Gramenet·Full-time·Added 2 days ago (last checked 21 Oct)

Agency

Randstad España

5651 open roles

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Overview

Salary: From €26,000 a year
About €1,710 a month after tax.
Work mode: On-site, Santa Coloma de Gramenet
Contract: Fixed-term contract, full-time hours
Hours: Jornada intensiva in summer
Education: University degree
Benefits: Private health insurance, life insurance, meal vouchers

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This job advert was originally written in Spanish.

Requirements

What we're looking for

What knowledge and experience will be considered?

Education and knowledge

University degree, Bachelor's degree or similar.

Experience

Previous experience in customer service functions and/or sales by objectives will be required, and experience in insurance companies will be highly valued.

If you are a proactive person, customer-oriented, with initiative and commitment, and you enjoy working towards goals, this is your opportunity!

Nice to have

Technical knowledge of insurance products (auto, home, life, etc.) will be valued, as well as subscription standards.

Knowledge of management, quotation, and issuance applications, as well as the SGC (Commercial Management System) and SGO (Operational Management System) will be valued.

Knowledge of the Mapfre commercial network will be valued.

Pay & benefits

What you'll get

Full-time and replacement contract for sick leave through Mapfre.
Summer intensive schedule.
Meal allowance, childcare vouchers, and discounts on insurance for employees.
A wide range of social benefits: health insurance, life insurance, training assistance, pension plan, etc.
A flexible and agile environment where you will learn and contribute with a team of excellent professionals from all over the world.

The role

At Randstad, we are looking to select a Customer Advisor to join Mapfre España, at its offices in Santa Coloma de Gramenet (AV. FRANCESC MACIÀ, 50), through a replacement contract for sick leave plus vacation.

What you'll do

What will you do?

The main duties of the position will be:

Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
Commercial management derived from the SGC (Commercial Management System).
Comply with the institutional and organizational principles of the MAPFRE group.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España