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Team Leader (Coordinator) with Galician

Remote, Madrid·Full-time·Added 3 days ago (last checked 6 Nov)

Agency

Randstad España

6182 open roles

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Our summary

Salary: €18,707 a year
About €1,400 a month after tax.
Hours: Monday to Friday
Work mode: Remote (Madrid)
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: Galician

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

*Salary according to the Contact Center collective agreement for this position + language bonus: €18,707.27 gross/year (€1,558.95 gross/month).

*Permanent Contract. Start date 16.11.2026

The role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

At Randstad, we have the perfect opportunity for you!

What you'll do

Compliance with methodology and support in project management
Control of the Onboarding/Welcome phase for agents.
Management of attendance, permits, and vacations
Monitoring of agents for quality follow-up.
Motivation and support of the team.
Management and resolution of incidents.
Detection of training needs within the team.
Measurement of quantitative and qualitative variables associated with the position.
Measurement of attitudinal aspects (compliance with rules and work instructions, punctuality, absenteeism, turnover, etc.).
Training of agents in procedures, tools, and Campaign scripts.
Administrative management and preparation of reports

Requirements

ESSENTIAL native or C1 Galician.

ESSENTIAL Residence in Galicia.

ESSENTIAL minimum of 6 months of experience as a coordinator in a call center (preferably 1 year).
Medium/high knowledge of Google Sheets and Excel.
Handling of CRM and specific coordination tools.
Leadership oriented towards results and continuous improvement.
Assertive, clear communication adapted to different profiles.
Ability to manage conflicts, mediate, and resolve team incidents.
Organization, prioritization, and time management.
Attention to detail and rigor in process follow-up.
Decision-making ability, with decisiveness and resolution.
Skill to provide constructive feedback and conduct coaching sessions.
Ability to motivate the team and foster collaborative work.
Analytical and synthesis skills.

Benefits and conditions

*39-hour work week from Monday to Friday.

SHIFTS: split shift from 10:00 to 19:00 or from 09:00 to 18:00.

*100% remote work from Galicia (We will send the computer, monitor, headset, and mouse to your home)

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.