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Assistant Front Office Manager

On-site in Sevilla·Full-time·Added 2 days ago (last checked 10 Nov)

Sercotel Hotels

28 open roles

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Our summary

Hours: Rotating shifts · Includes weekends
Work mode: On-site, Sevilla
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
English: Required
Education: University degree
Benefits: Flexible pay plan

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Have completed a Degree in Tourism or similar studies.
Minimum experience of 1-2 years in the described position.
Advanced level of English is essential (proficiency in other languages, such as German, will be positively valued).
Knowledge of PMS in hotel management (experience with Opera will be valued).
Intermediate/advanced knowledge of Microsoft Office Word and Excel tools.
High customer orientation and a vocation for your work.
A person with initiative, dynamic, versatile, and with high customer orientation.

Pay & benefits

What you'll get

Permanent full-time contract.
Salary according to collective agreement.
Possibility to apply for flexible compensation and enjoy the Sercotel Club Benefits
Family & friends discounts at Sercotel hotels
Good working environment and joining a great team.

The role

Do you want to continue developing your professional career in the reception area? Are you passionate about the hotel world and do you want to be part of an expanding chain?

Come and be part of our great team in the position of Second Reception Manager for Sercotel Hotel Group at our Sercotel Sevilla Don Luciano hotel, where your main functions will be:

What you'll do

Provide support to the reception manager in the duties specific to the position
Daily review and analysis of cash drawer closures
Manage the filing of documentation and manage the reception database.
Provide support in the coordination of actions with all departments, in order to offer a quality service and experience that drives customer loyalty and brand reputation.
Supervise the check-in, check-out, and billing processes, providing technical and operational assistance.
Supervise the reservation and group management process.
Organize, direct, and coordinate the work of the reception staff.
Resolution of incidents, conflicts, and complaints from both internal and external customers.
Stay informed of the activities and news occurring in the hotel and its surroundings, with the aim of guaranteeing the management of information internally and towards the customer.
Control the management of cash settlements, collection invoices, and outstanding invoices.
Supervise the filing of documentation and manage the reception database.

How you'll work

Rotating shifts from Monday to Sunday with the rest days established by law

About Sercotel Hotels

Sercotel Hotels is a Spanish hotel management company headquartered in Barcelona. It operates a portfolio of 3- and 4-star urban hotels across Spain, Andorra, Italy, and Latin America, offering both branded and independent hotel management services. The company focuses on the midscale segment, combining local hospitality with international standards.

Industry: Hospitality
Founded: 1995
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Sercotel operates hotels across Spain, offering opportunities in various cities, not just Barcelona.
The company is part of the Spanish hospitality sector, which is a major employer for international talent.
Working for Sercotel may involve roles in hotel operations, management, and corporate functions.
The company has a presence in Latin America and Italy, which could offer international mobility.
Spanish language skills are likely important for many roles, though corporate positions may be accessible to English speakers.