Reception / Administration and Customer Support

We are looking for someone organized, resourceful, and with a clear orientation toward dealing with people.

• Previous experience in customer service, reception, admissions, or customer support positions (valuable in training centers).
• Excellent communication and interpersonal skills.
• Organizational capacity, management of administrative tasks, and attention to detail.
• Orientation toward the student and incident resolution.
• Fluent use of IT tools (email, CRM, Office suite, etc.).
• Proactive and responsible attitude, with the capacity to work on-site.
• Availability for on-site work at the center.

• Permanent contract from day one.
• Vacations 😎: 25 working days per year: 22 of free choice and 3 additional days (December 24th and 31st, plus the day of your birthday).
• Flexible compensation plan: restaurant card, transport card, childcare voucher, and health insurance.
• Access to all our programs by being part of the thePower family.
• Growing team: You will be part of a dynamic and collaborative environment, composed of highly qualified professionals.

At thePower, and its project in the field of Advanced Technical Training, we are looking for two profiles for the position of Reception / Administration and Customer Support, at our Alcorcón and Albasanz center, with a 39h working day in the afternoon shift. (Monday to Thursday from 13:00 to 21:00 and Fridays from 14:00 to 21:00)

The selected person will be a key pillar in the student experience, acting as the first in-person point of contact and handling the admissions process, administrative management, and student support during their training stage.

• In-person reception service and management of the center's day-to-day operations.
• Responsible for the functioning of the center and management of its stock and materials.
• Reception and management of telephone calls and emails for the headquarters.
• Admissions management: student enrollment and administrative follow-up.
• Student support during their training: resolution of incidents, doubts, and needs.
• Management of payments, collections, refunds, cancellations, and associated administrative follow-up.
• Coordination with other departments to guarantee a correct student experience.
• Maintenance and updating of databases and documentation.
• General administrative support for the center.