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Senior L2 Support Technician - Mobile Access Networks (RAN)

Remote, Madrid·Added 5 days ago (last checked 29 Oct)

Capgemini

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Our summary

Work mode: Remote (Madrid)
Experience: Senior level
Benefits: Gym access

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in the operation and support of mobile access networks.
Knowledge of 2G, 3G, 4G, and 5G technologies, especially LTE and 5G.
Experience in troubleshooting and incident resolution in RAN environments.
Knowledge of mobile network architecture and elements:
- BTS
- NodeB
- eNodeB
- gNodeB
Experience in alarm analysis, KPIs, and network monitoring.
Knowledge of supervision and incident management tools.
Experience working with equipment from different telecommunications manufacturers.
Technical analysis capacity and resolution of complex problems.

Nice to have

Previous experience in NOC/SNOC environments or network operation centers.
Experience in multivendor environments.
Knowledge of 5G network evolution and optimization.
Experience in change management and technical escalations.
Knowledge of performance and quality of service in mobile networks.

Work modality: Remote from Spain

We welcome all applications. We offer a wide range of training, both in-person and online, including certifications, etc. Even if you don't meet 100% of the requirements, we would love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.

Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.

The role

Capgemini Engineering, the world leader in engineering services, brings together teams of engineers, scientists, and architects to help the most innovative companies in the world unlock their potential and shape a better future. From autonomous cars to life-saving robots, our experts in digital and software technologies go beyond the conventional to provide unique R&D and engineering services across all industry sectors. Join us and continue your career in a company with growth opportunities, where you can make a difference and where no two days are the same.

We are looking for a Senior N2 Support Technician specializing in Mobile Access Networks (RAN) to join a team responsible for the operation and support of large-scale mobile infrastructures.

The selected person will participate in the management, analysis, and resolution of incidents on 2G, 3G, 4G, and 5G networks, collaborating with different technical teams to guarantee service availability and quality.

What you'll do

Second-level support for mobile access infrastructures (RAN).
Diagnosis and resolution of incidents and service degradations.
Analysis of alarms, KPIs, events, logs, and traces.
Management and monitoring of critical incidents.
Execution and support of scheduled network changes.
Coordination with operation, engineering, and technical specialist teams.
Escalation of incidents when necessary.
Updating of procedures and technical documentation.
Monitoring of incidents until their resolution and closure.

Essential requirements

English is a plus.

What will you like about working here?

We have a very comprehensive catalog of Development and Work-Life Balance measures, such as, for example, among others:

A unique work environment highly valued by our professionals in periodic evaluations.
Wellbeing HUB - Includes policies and actions for physical (Wellhub) and mental health.
24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
FlexAbroad: possibility to work remotely from another country for 45 days.

Why Capgemini?

Capgemini is a global leader in transforming and managing client businesses by harnessing the full power of technology. We are guided by the purpose of achieving an inclusive and sustainable future through technology and the energy of those who develop it. We are a responsible and diverse company, an international leader in IT and Engineering services with more than 360,000 professionals in over 50 countries. With a solid 55-year heritage and extensive industry experience, clients trust Capgemini to address all their business needs, from strategy and design to operations, driven by the fast-paced and innovative world of cloud, data, AI, connectivity, software, and digital platforms and engineering. In 2022, the Group reported global revenues of €22 billion.

Rewrite your future. Join the team!

www.capgemini.com/es-es

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000

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